What are the responsibilities and job description for the PBX Phone Operator position at Omni Hotels & Resorts?
Location
Dallas Hotel
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.
Job Description
As a PBX Operator at our hotel, you will be responsible for providing exceptional communication services to guests and staff, ensuring all incoming and outgoing calls are managed efficiently and courteously. You will be the first point of contact for guests seeking information or assistance, handling a variety of requests with professionalism and attention to detail.
Responsibilities
- Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
- Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable.
- Ability to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel.
- Demonstrate current knowledge of all key personnel and departmental functions of the resort.
- Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
- Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
Qualifications
- Previous experience in a customer service or telecommunications role is preferred.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Excellent organizational and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Must be able to work mornings, night, weekends, and holidays.
- Basic computer skills and knowledge of phone systems.
- Ability to sit or stand for extended periods.
- Ability to work in a busy office environment.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.