What are the responsibilities and job description for the PBX Operator position at Omni Hotels & Resorts?
Location
Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Job Description
Omni Hilton Head is seeking a PBX Operator to be the welcoming voice of the resort—promptly and warmly answering calls, connecting guests and associates to the right departments, and ensuring all communication needs are met with professionalism, efficiency, and care in line with our Omni Standards.
Responsibilities
Essential Functions:
Professionally answer and operate the PBX console.
Promptly direct incoming calls to the appropriate team members or departments.
Provide courteous assistance to all guests and associates.
Respond to inquiries through the Omni Prompt Response Help Line.
Schedule and deliver accurate wake-up calls.
Tools & Equipment:
Telephone and console
Computer and keyboard
Pen/pencil, file folders, filing cabinet
Photocopier, printer, and fax machine
Working Environment:
Indoor office environment within the hotel, operating under normal office conditions.
Qualifications
Proficiency in spoken and written English required.
Previous customer service or hospitality experience preferred.
Strong communication and active listening skills.
Ability to multitask in a fast-paced environment.
Comfortable using telephones, computers, and related office equipment.
Professional, friendly, and courteous demeanor when interacting with guests and associates.
Flexible schedule, including evenings, weekends, and holidays.