What are the responsibilities and job description for the Overnight Front Desk Supervisor position at Omni Hotels & Resorts?
Omni Hotels & Resorts is seeking Overnight Front Desk Supervisor for the beautiful Barton Creek Resort & Spa!
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!
We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel Leisure World's Best Awards 2025!
Responsibilities
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!
We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel Leisure World's Best Awards 2025!
Responsibilities
- To be thoroughly acquainted with all check-in policies and procedures.
- To be experienced with various guest scenarios.
- To be familiar with all technical equipment related to the Front Desk.
- To be familiar with all hotel facilities and offerings.
- To understand the influence and importance of all departments on the Front Desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
- Understand and be able to perform rooms control duties.
- Broad knowledge of Epitome, Synergy and Vingcard systems.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
- Must be at least 18 years of age.
- Previous experience in a four diamond or covention resort preffered.
- At least one year in a front office position required.
- Attain a high propensity for customer service.
- Previous cash handling experience.
- Ability to stand for prolonged periods of time.
- May require working overnight shift.
- Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)