Overnight Front Desk Agent

Location

Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Job Description

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous, professional and engaging manner.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. 

• Empathetically listen to guest inquiries and provide appropriate responses. 

• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.). 

• Block rooms in the computer and follow through on designated requirements. 

• Pre-register designated guests and prepare key packets. 

• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 

• Maintain confidentiality of all guests and hotel information. 

• Employ attention to detail in order to ensure security of guest room access. 

• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments. 

• Maintain guest history files on all guests. 

• Accommodate room changes expediently. 

• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. 

• Issue safe deposit boxes to guests and ensure security of key. 

• Monitor, send and distribute guest faxes. 

• Generate, print and distribute daily and weekly reports. 

• Resolve discrepancies on the room status report with Housekeeping. 

• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. 

• Be familiar with the hotel’s phone and alarm system. 

• Be familiar and able to offer suggestions on local attractions and businesses.  

• Deliver personalized, memorable guest experiences by utilizing the Power of One. 

• Perform other duties and special projects as assigned by Front Office Management. 

Qualifications

QUALIFICATIONS: 

• Previous hotel front desk and/or customer service experience is strongly preferred. 

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. 

• Ability to accurately and efficiently input information into computer systems. 

• Ability to work cohesively with co-workers both within and outside of your department. 

• Ability to compute accurate mathematical calculations. 

• Ability to think clearly, quickly and make concise decisions. 

• Ability to prioritize, organize and follow up. 

• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. 

• Previous cashiering experience is preferred. 

• Must be able to work a variety of shifts, including weekends and holidays. 

ENVIRONMENT & POSITION ANALYSIS: 

• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for duration of work shift.  Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.   

TOOLS & EQUIPMENT: 

• Desktop computer (Opera, GoConcierge, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, scanner 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.