What are the responsibilities and job description for the Mokara | Seasonal Pool Server/Bartender position at Omni Hotels & Resorts?
Mokara Hotel & Spa
The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included.
The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Seasonal Pool Server/Bartender
Overview:
The Seasonal Pool Server/Bartender is responsible for providing efficient and friendly customer service to pool guests while maintaining a clean and professional environment. This role serves food and beverages, including alcoholic beverages, to pool patrons while ensuring guests are satisfied in a prompt and timely manner. The bartender/server must maintain knowledge of menu offerings, mixology, bar equipment, and sanitation standards while creating a welcoming atmosphere for guests.
Responsibilities:
* Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
* Must have full knowledge of all food and beverage menu offerings.
* Maintain complete knowledge of and comply with all company and departmental policies, service procedures, and standards.
* Serve food and beverages to guests following Moments of Service (MOS) and adhere to service standards.
* Communicate with guests, management, kitchen staff, and fellow team members in a professional manner at all times.
* Communicate additional meal requirements, allergies, dietary needs, and special requests to management and kitchen staff.
* Maintain knowledge of liquor brands, beers, specialty beverages, and non-alcoholic selections offered.
* Monitor and maintain cleanliness, organization, and sanitation of the bar area, back bar, and service areas.
* Ensure responsible service of alcohol by following all legal requirements including carding and monitoring consumption.
* Accurately take food and beverage orders and promptly record all transactions in the Micros system.
* Maintain guest tabs and process payments following established procedures.
* Maintain liquor par levels and assist with daily beer, wine, liquor, and supply orders from the storeroom.
* Contribute to a professional workplace that maximizes employee morale, productivity, and effectiveness.
* Work effectively with a diverse Front of House and Back of House team in a fast-paced environment.
Qualifications:
* Minimum 6 months bartending experience in a similar establishment preferred.
* Previous cash handling experience required.
* Ability to communicate clearly and professionally with guests, management, and co-workers in English.
* Strong guest service skills with the ability to interact confidently with guests in a pool environment.
* Ability to accurately and efficiently input information into the Micros POS system.
* Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
* Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
* Excellent customer service, service recovery, and problem-solving skills.
* Must have valid TABC certification.
* Must be able to work a variety of shifts including weekends and holidays.
* Ability to lift, carry, push, and pull objects weighing up to 50 pounds without assistance.
* Must be able to stand or walk for extended periods in both indoor and outdoor environments.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Hotels & Resorts is an equal opportunity employer.