What are the responsibilities and job description for the Loss Prevention Manager position at Omni Hotels & Resorts?
Overview
Dallas Hotel
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.
Job Description
To ensure the routines and tasks of each shift are properly completed in accordance with Omni standards.
Responsibilities
Dallas Hotel
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.
Job Description
To ensure the routines and tasks of each shift are properly completed in accordance with Omni standards.
Responsibilities
- Responsible for coordinating the hiring and termination of all Security personnel in conjunction with the Director of Security.
- Ensures that all Security personnel functions are being properly completed by the Security Department.
- Ensures that shift personnel are properly assigned at all times.
- Responsible for disciplining Security personnel in conjunction with the Director Security.
- Reviews all reports completed by Security officers to ensure accuracy and timely submission.
- Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
- Reports all observed hotel property deficiencies and safety hazards.
- Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates.
- Responsible for coordinating guest room surveillance in conjunction with the Director of Security.
- Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Security.
- Ensures that all items of security equipment (i.e., uniforms, walkie-talkies, cameras, etc.) are kept clean and in good working condition.
- Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest (i.e., drunks, prostitutes, vagrants, etc.)
- Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Security.
- Must have 2 years experience in Loss Prevention/Security Management role.
- Experience in Loss Prevention in an upscale establishment preferred.
- Previous experience in hospitality preferred
- Proven professionalism with guests and associates required
- Experience with and familiarity with OSHA standards required
- Previous experience with training and maintenance of safety standards
- Must have knowledge and experience with Microsoft Word, Excel, Outlook and PowerPoint.