What are the responsibilities and job description for the In Room Dining | Server position at Omni Hotels & Resorts?
Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: To provide exemplary service all guests according to Omni standards
ESSENTIAL JOB FUNCTIONS:
Adhere to all Omni rules, policies, procedures, and standards
Greet guests by utilizing the All-In impression standards set forth by Omni
Set tables according to type of event and service standards as directed by leadership
Suggestively sell items and answer questions/offer suggestions on both food and
beverage menu selections
Communicate with culinary team regarding meal requirements, allergies, dietary needs
and special requests
Record transaction in MICROS system in a timely manner
Adhere to cash handling standards
Ensure satisfaction with each food course and/or beverage
Present accurate check to guest and process payment
Maintain cleanliness of work areas throughout the day
Station set-up and breakdown/side-work
Perform any other duties as assigned by leadership
Be pleasant, smile and greet all guests, using surnames when obtained
QUALIFICATIONS:
Minimum 1 year serving experience
Must acquire TIPS and ServSafe certifications
Developed knowledge of wine, spirits, and beer with experience selling and presenting
wines
Previous cash handling experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English with
guests, management and co-workers
Ability to accurately and efficiently input information into MICROS
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced
environment
Excellent customer service, service recovery and problem-solving skills
Must be able to work a variety of shifts, including weekends and holidays
ENVIRONMENT & POSITION ANALYSIS:
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without
assistance.
Position requires frequent bending, reaching overhead, twisting, and consistent use of
hands and arms
Must be able to stand and walk for an extended period or for an entire work shift in
indoor/outdoor environments
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Hotels & Resorts is an equal opportunity employer.
Omni Hotels & Resorts is an equal opportunity employer.