Hidden Key | Server PM

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: To provide exemplary service all guests according to Omni standards

Essential Job Functions

 Adhere to all Omni rules, policies, procedures, and standards

 Greet guests by utilizing the All-In impression standards set forth by Omni

 Set tables according to type of event and service standards as directed by leadership

 Suggestively sell items and answer questions/offer suggestions on both food and

beverage menu selections

 Communicate with culinary team regarding meal requirements, allergies, dietary needs

and special requests

 Record transaction in MICROS system in a timely manner

 Adhere to cash handling standards

 Ensure satisfaction with each food course and/or beverage

 Present accurate check to guest and process payment

 Maintain cleanliness of work areas throughout the day

 Station set-up and breakdown/side-work

 Perform any other duties as assigned by leadership

 Be pleasant, smile and greet all guests, using surnames when obtained

Qualifications

 Minimum 1 year serving experience

 Must acquire TIPS and ServSafe certifications

 Developed knowledge of wine, spirits, and beer with experience selling and presenting

wines

 Previous Cash Handling Experience Required

 Ability to clearly and pleasantly communicate both verbally and in writing in English with

guests, management and co-workers

 Ability to accurately and efficiently input information into MICROS

 Ability to handle stressful situations, while maintaining a calm and welcoming demeanor

 Ability to work cohesively with co-workers both within and outside of your department

 Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced

environment

 Excellent customer service, service recovery and problem-solving skills

 Must be able to work a variety of shifts, including weekends and holidays

Environment & Position Analysis

 Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without

assistance.

 Position requires frequent bending, reaching overhead, twisting, and consistent use of

hands and arms

 Must be able to stand and walk for an extended period or for an entire work shift in

indoor/outdoor environments

Tools & Equipment

 Micros terminal, printer, food and beverage item

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.