Guest Service Supervisor | FT

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview

The Guest Service Supervisor oversees the daily operations of both Valet and Bell Services, ensuring an exceptional guest experience from arrival to departure. This role provides leadership, supports the teams, maintains service standards, and ensures the lobby and front drive areas remain safe, clean, and organized.

Responsibilities

• Greet guests warmly and ensure a seamless arrival and departure experience.
• Address guest questions, requests, and concerns promptly and provide effective service recovery.
• Support VIP arrivals, group movements, and special accommodations.
• Supervise Valet and Bell Services teams during assigned shifts.
• Conduct pre-shift briefings to review daily events, assignments, and expectations.
• Train and coach new team members on service standards, expectations, and procedures.
• Support onboarding for new hires within Valet and Bell Services.
• Monitor grooming and uniform compliance for assigned team members.
• Manage arrival and departure flow to minimize wait times.
• Assist during peak periods as needed.
• Maintain organized traffic flow at entrances, exits, and parking areas.
• Ensure accurate ticket handling, key management, and vehicle tracking.
• Ensure bell team is delivering and retrieving luggage in a timely fashion.
• Keep the bell carts organized.
• Communicate regularly with Front Office, Housekeeping, and Engineering.
• Inspect lobby and drive areas regularly for safety, cleanliness, and organization.
• Ensure all safety, parking, and vehicle-handling procedures are followed.
• Communicate incidents, staffing needs, and operational issues to leadership in real time.
• Coordinate with other departments to support event, group, and VIP needs.
• Ensure proper tracking and submission of lost and found items to Loss Prevention.
• Assist with completing incident reports and follow established procedures.
• Maintain accurate logs and documentation while protecting company assets.
• Create weekly schedules based on business needs and associate availability.
  
  

Qualifications

• 1–2 years of valet, bell, or guest service experience; hospitality experience preferred.
• Must be 21 years of age
• Valid driver’s license with a clean driving record.
• Ability to drive both manual and automatic vehicles.
• Excellent communication, leadership, and customer service skills.
• Ability to work outdoors in varying weather conditions.
• Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression.
• Excellent grooming and body language to represent the Omni brand.
• Ability to multi-task, work well under pressure in a fast-paced environment.
• Ability to stand for prolonged periods during shift.
• Must be able to work flexible schedules including days, evenings, weekends and holidays.
• Previous leadership or supervisory experience strongly preferred.
• Must be willing to subject to a drug screen and MVR background check
  
  

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.