What are the responsibilities and job description for the Group Sales Manager position at Omni Hotels & Resorts?
Overview
To fully develop the Group Market in specified segments both with the emphasis on filling in gap times and maximizing revenue in peak times. To concentrate on the solicitation of a profitable new business, and to maintain current clients. To merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. To achieve monthly room night goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Sales and Marketing
Responsibilities
To fully develop the Group Market in specified segments both with the emphasis on filling in gap times and maximizing revenue in peak times. To concentrate on the solicitation of a profitable new business, and to maintain current clients. To merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. To achieve monthly room night goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Sales and Marketing
Responsibilities
- Achieve monthly room night and revenue booking goals.
- Solicit accounts within the assigned market segment utilizing OSCAR.
- Prospect and develop new accounts in line with the hotel's stated Mission Statement.
- Maintain aggressive weekly telephone, site inspection and personal call goals.
- Use all prospective sources available.
- Follow up promptly on leads generated by the National Sales offices, Convention and Visitors Bureau and other Omni Hotels within 24 hours.
- Active involvement in industry associations and trade shows.
- Achieve budgeted room nights, rate and revenues.
- Must be knowledgeable of the subtleties inherent in the assigned market segment and of the role it plays in maintaining the profitability of the hotel.
- Participate in the development of direct mail and all promotions related to the market segment needs.
- Must be current with all market related publications to stay on top of all industry trends and uncover any potential leads.
- Monitor Reader Boards of competition for potential sources of new group business.
- Is fully aware of all corporate sponsored promotions.
- Assist in the development and implementation of the Sales Action Plan (Smart Action Plans).
- Submit required sales reports on a timely basis.
- Maintain all accounts with current trace dates, accurate histories and all relevant information regarding booking activity.
- Participate in the ongoing forecasting process.
- Responsible for abiding by all sales office procedures and systems.
- Participate in weekly sales meetings.
- Promote a high-quality company image by demonstrating professionalism to both clients and colleagues.
- Recommend improvement of facilities and services as needed
- Perform any other duties as assigned by management
- Ability to multi-task in a fast-paced environment.
- Must have at least 3 years of group selling experience (convention hotel experience preferred).
- Strong analytical and researching skills to identify prospective customers.
- Strong presentation skills.
- Ability to manage multiple priorities and re-prioritize when necessary.
- Experience in outbound solicitation, site inspections/visits with clients, and contract negotiations.
- Strong customer service and rapport building skills.
- Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
- Ability to travel as needed to represent the Hotel.
- Must have a flexible schedule to works nights, weekend and holidays as necessary. (Position qualifies for two remote dates weekly after 90 days)
- Perks and Benefits:
- A culture of fun, inclusion and growth
- Eligible for hybrid work schedule after 90 days
- Competitive Medical, Dental, and Vision Insurance and matching 401(k)
- Performance-driven, ALL IN culture
- Discounted associate rates at our Omni Hotels & Resort properties
Salary : $68,408 - $85,510