What are the responsibilities and job description for the Group Rooms Coordinator position at Omni Hotels & Resorts?
Omni Dallas Hotel
Recently named one of the Top 5 City Hotels in Texas by Travel Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.
Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.
Overview
Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities including answering phones, filing and computer work.
Responsibilities
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Recently named one of the Top 5 City Hotels in Texas by Travel Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.
Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.
Overview
Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities including answering phones, filing and computer work.
Responsibilities
- Review group blocks for cutoff date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
- Attend weekly group pick-up meetings
- Run group arrivals lists daily for future arrival dates, and no-show reports daily.
- Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
- Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
- Report to the Reservations Manager and the Director of Revenue Management.
- Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
- Complete Group Commission Report, after group’s departure.
- Monitor room type availability daily.
- Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
- Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
- Complete competition rate analysis as needed.
- Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
- Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
- Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
- Assist in completing all fax and email reservations.
- Research outstanding Travel Agent Commissions for groups.
- Research and charge for all no-shows, cancelations, and deposits.
- Knowledge of four-diamond / four-star customer service standards
- Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
- Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
- Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
- Proficient computer skills on Microsoft Office, Excel, and Word
- Excellent and professional communication skills
- Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
- Ability to multi-task while working on up to 50-60 future groups.
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.