What are the responsibilities and job description for the Group Rooms Controller position at Omni Hotels & Resorts?
Location
Dallas Hotel
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.
Job Description
Oversee and meticulously manage the end-to-end Group Reservations process within the hotel reservation center, ensuring accuracy, efficiency, and exceptional service standards are maintained for all group bookings
Responsibilities
Accurately input all group reservations into the system within designated timeframes
Maximize room revenue by adhering to established selling guidelines
Maintain and update Group History Tracking forms for reference and reporting
Set up group routing instructions to ensure proper billing and service delivery
Review and manage rooming lists to eliminate duplicate entries
Respond promptly and professionally to guest calls and inquiries
Attend Pre-Convention Meetings as required to support group planning and execution
Collaborate across all hotel departments to ensure smooth group operations
Identify and communicate inventory issues to relevant teams in a timely manner
Maintain strong knowledge of hotel services, amenities, and ongoing events
Foster an efficient and professional work environment with open communication
Audit all convention resumes thoroughly prior to each group’s arrival
Qualifications
Provide prompt and courteous responses to client inquiries and requests
Maintain proactive communication with internal team members to support seamless guest experiences
Demonstrate initiative by identifying and addressing areas of need without direct supervision
Working Environment:
Primarily desk-based role requiring extended periods of seated work
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
