What are the responsibilities and job description for the Front Desk Agent position at Omni Hotels & Resorts?
Omni Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Front Desk Agent
Omni Hilton Head Oceanfront Resort – Hilton Head Island, SC
Position Summary
As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience.
Key Responsibilities
Guest Experience
💼 Career & Culture
This isn’t just a front desk job—it’s a gateway into luxury hospitality. You gain exposure to multiple departments, making it a strong stepping stone into leadership roles like Front Office Manager, Guest Services Manager, or Rooms Division leadership.
Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Front Desk Agent
Omni Hilton Head Oceanfront Resort – Hilton Head Island, SC
Position Summary
As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience.
Key Responsibilities
Guest Experience
- Greet guests with a friendly, professional demeanor and provide a five-star arrival experience
- Process check-ins/check-outs efficiently and accurately
- Anticipate guest needs and respond promptly to requests or concerns
- Provide information about resort amenities, dining, and local attractions
- Handle guest complaints with empathy and resolve issues quickly
- Create and manage accurate guest accounts and reservations
- Assign rooms and coordinate special requests (upgrades, amenities, etc.)
- Prepare key packets and pre-register arrivals
- Balance cash/credit transactions and settle guest folios at departure
- Maintain knowledge of daily arrivals, departures, and room inventory
- Communicate guest needs to departments (Housekeeping, Concierge, Bell Services)
- Work collaboratively across teams to ensure seamless service
- Maintain clear and professional communication (in person, phone, email)
- Input and manage guest data in property management systems
- Follow Omni brand standards and service protocols
- Prioritize tasks in a fast-paced, high-volume environment
- Previous customer service experience required (hotel experience preferred)
- Strong communication and problem-solving skills
- Ability to multitask and stay organized under pressure
- Basic math and cash-handling skills
- Flexible schedule (including weekends, evenings, holidays)
- Bilingual skills are a plus
- Fast-paced luxury resort setting
- High guest interaction and service-focused role
- Standing for extended periods and working varied shifts
💼 Career & Culture
- Work for a luxury brand known for exceptional service and guest experiences
- Strong culture of respect, empowerment, and teamwork
- Ongoing training, mentoring, and career advancement opportunities
- Competitive hourly pay (approx. $9–$18/hr range, avg. ~$13/hr locally)
- Potential for overtime and holiday pay
- Access to a premier oceanfront resort environment
- Employee discounts on:
- Hotel stays (Omni properties nationwide)
- Dining outlets and resort amenities
- Exposure to luxury hospitality, events, and VIP guests
- Medical, dental, and vision insurance (for eligible full-time associates)
- Paid time off (PTO) and holidays
- Employee assistance programs
- Complimentary or discounted parking
- Uniforms provided
- Employee recognition programs
- Opportunities to transfer within Omni properties
This isn’t just a front desk job—it’s a gateway into luxury hospitality. You gain exposure to multiple departments, making it a strong stepping stone into leadership roles like Front Office Manager, Guest Services Manager, or Rooms Division leadership.
Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Salary : $9 - $18