What are the responsibilities and job description for the Food and Beverage Administrative Supervisor position at Omni Hotels & Resorts?
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. This supervisor will oversee the administrative support for the Food and Beverage Department as well.
Responsibilities
- Responsible for assigned shift, assisting in overall management.
- Supervise and coordinate assigned shift.
- Assist in overall supervision of the department as outlined in manager's job description.
- Check staff punctuality.
- Complete environmental checklist for dining room.
- Spot check liquor pars.
- Order daily supplies.
- Hold pre-meal meetings.
- Follow up on established training steps.
- Handle guest comments and complaints.
- Ensure guest satisfaction.
- Stay on the floor during peak hours.
- Communicate with guests and receive feedback.
- Observe, teach, and correct staff's service.
- Monitor each guest experience.
- Examine food preparation.
- Examine beverage presentation.
- Handle any guest complaint.
- Maintain condition of dining room.
- Administrative responsibilities.
- Assist manager in:
- Scheduling
- Forecast weekly
- Forecast monthly
- Completing weekly payroll
- Participate in interviewing new employees.
- Prepare maintenance requests and follow-up.
- Complete other assigned duties
- Cost control
- Monitor food and liquor requisitions
- Monitor food waste.
- Monitor labor and payroll costs.
- Check bar controls, shot glass use, red lining, bottles totally empty.
- Must be familiar with and adhere to all liquor liability laws:
- Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
- Prohibiting the sale/service of alcohol to minors.
- Must know emergency procedures (including CPR) and work to prevent accidents.
- Perform any other duties assigned by management.
Hotel Specific Essential Functions:
- Monitor flow of Associates in any area worked (arrival / departure / timeliness)
- Flex and flow to business levels in the shift for the shift
- Active in all areas of Food & Beverage as support
- Actively participate in MOS audits for service Associates
Tools and Equipment:
- Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine
Working Environment:
- Interior of hotel, in all areas of the hotel.
- Exterior of hotel with exposure to weather conditions.
- Exposure to various hazardous chemicals.
- Exposure to food items and beverages.
Qualifications
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
