What are the responsibilities and job description for the Falls City Market Retail Sales Agent position at Omni Hotels & Resorts?
Omni Louisville Hotel
Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city's heritage, culture, and character-felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel's speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options-including craft beer, fresh bakery items, and local favorites-the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.
Retail Sales Agent Market
Overview:
The Retail Sales Agent will be responsible for giving the highest guest service, maintaining the Falls City Market in an appealing manner, and creating a positive atmosphere while dealing with customers and fellow associates.
Responsibilities:
- Enthusiastic greeting of guests (by name if possible)
- Answer phones in a courteous and professional manner
- Utilize the Micros POS system (Sales of Merchandise)
- Maintain working knowledge of the hotel and items available to guests
- Assist in presentation of the Falls City Market.
- Price, display, and store new merchandise efficiently.
- Assist Retail Manager with any inventory counts.
- Maintain and balance daily cash register.
- Display conduct in an appropriate manner at all times in accordance with the Omni Hotels
* HOTEL SPECIFIC FUNCTIONS:
- Must be able to operate the POS, telephone and radio communication
- Must be able to effectively communicate with all departments.
- Must be knowledgeable about activities in the hotel.
* MARGINAL FUNCTIONS:
- Respond to any reasonable task as assigned by supervisor or manager.
- Assist in other departments as needed
- Attend monthly departmental meetings
Qualifications:
- High school diploma or equivalent
- Excellent customer service skills
- Must be able to work weekends
- Knowledge of property and surrounding area
- STAR Certification
- Food Handlers Certification
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Omni Hotels & Resorts is an equal opportunity employer.