Director of Sales & Marketing

Omni Chicago Hotel

Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago.

At Omni we are known for our quality and exceptional service that delivers “The Most Magnificent Memories on the Mile.” We only hire the best to ensure we continue our longstanding tradition. Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Overview

Omni Chicago Hotel is seeking a dynamic Director of Sales and Marketing who brings strong leadership, revenue-focused upscale experience, and an interest in joining an industry-leading company. Based in Chicago, you will lead a team of associates across group sales, catering, convention services, marketing, and revenue management. If you are goal-oriented, energetic, and have previous leadership experience, then we offer the perfect environment for you to succeed.

The purpose of this position is to develop and execute strategic sales and marketing plans to generate and optimize overall revenue through marketing, sales, promotion, advertising, and public relations, thereby positively impacting the hotel and resulting in a profitable return on investment.

This person will lead, motivate, and support the team while maintaining positive interdepartmental communications. This role contributes to the hotel's overall direction and effectively manages all sales and marketing expenses while exceeding budgeted revenue and RevPAR goals. Success is initially measured by sales, increased revenues, improved account revenue share, and increased customer value, and ultimately by RevPAR Index premiums.

Responsibilities

Essential Functions:

• Manage an experienced and successful sales team
• Implement and maintain Omni brand standards
• Emphasis on exceeding established group rate guidelines
• Develop, maintain, and implement strategies/action plans to generate revenues for the hotel
• Motivate the productivity of all sales staff through leadership, development, and support
• Develop, maintain, and implement creative and successful packages to fill identified need periods in all segments
• Active solicitation of key accounts to generate direct sales
• If needed, maintain the Sales Team's focus on a Proactive solicitation environment
• Assist in the achievement of the overall Food and Beverage revenue
• Design and leverage all advertising and public relations opportunities
• Develop, maintain, and implement the budgeting and forecasting process
• Effectively control all sales & marketing expenses to ensure optimum operating profit
• Ensure that all administrative procedures are in place and functioning effectively
• Ensure that all required reports are completed on a timely basis
• Promote high visibility of the hotel through active involvement in city activities, industry associations, and trade shows
• Provide proper collateral and information vehicles to keep customers informed and updated on the hotel
• Ensure a challenging and exciting environment to encourage full career development and personal growth
• Support and promote all corporate programs to increase customer awareness of Omni Hotels & Resorts and ensure that the customer receives the appropriate benefits of each program
• Through the Convention Services Department, maintain the product and ensure the protection and cleanliness of the owner's physical assets
• Enjoy the Hospitality business, be able to effectively communicate expectations to the team while creating a challenging but fun work environment
• Always looking for ways to encourage, support, and assist the team; setting up the team for success each day to drive the greatest possible results
• Understand and contribute to overall revenue management initiatives and strategies to ensure we are maximizing every revenue opportunity
  
  

Business Planning:

• Uses resources and data to develop strategic plans to sell segments. These plans will incorporate both customer expectations and the company’s goals relative to revenue
• Understands Omni Hotels & Resorts sales and business processes, supports corporate and hotel goals, and contributes to the enhancement of customer value
• Develops and executes tactical sales processes that support the hotel’s strategic plan
• Organizes activities and resources in a manner that maximizes productivity and efficiency
• Focuses on personal sales efforts to achieve maximum revenue return from key accounts
• Monitors achievement objectives and goals for the hotel and takes appropriate action to correct shortfalls versus the strategic plan
• Prepare and manage annual budgets for travel and other business expenses
• Grow relationships at the appropriate levels, both internally and externally, that enable the development and advancement of sales initiatives
  
  

Leadership

• The ability to successfully lead sales & marketing efforts to increase overall revenue
• Seek input and opinions from all relevant parties. Secures all facts prior to making decisions
• Can accurately recognize the strengths/limitations of others
• Accepts leadership responsibilities by modeling proper selling techniques, effective development of others, and commitment to industry and personal development
  
  

Communication

• Develops effective presentations (orally and written) where ideas, opinions, recommendations, and conclusions are understood
• Maintains communication with key accounts. Understands hotel performance, customer issues, and trends
• Clearly articulates vision, goals, initiatives, and expectations for the hotel
• Promotes and provides leadership in fostering property sales / national sales synergies
  
  

Qualifications

Skills & Requirements:

• Account Planning Skills. Identifying and understanding account potential and the ability to set mutual Omni / Customer expectations
• Management of the customer decision and relationship process
• Ability to communicate issues and concerns at all levels of the organization
• Ability to direct and lead activities through internal and external resources
• Strong interpersonal skills and the ability to work in a team-oriented environment
• Business planning skills and budget management skills
• Ability to scan and assess the competitive arena as it relates to region and segment to refine/improve the customer value proposition
• Creative and strategic skills
• Ability to manage multiple priorities and reprioritize when necessary
• Financial analysis skills. Ties strategies and planned actions and results
• Strong statistical analysis and business case development
• Communication skills, including group presentations, written and oral
• Team management skills, including participation, engaging in difficult issues, and effectively influencing non-direct reports
• Strong understanding and expertise in the sales & marketing process
  
  

Qualifications:

• Must have Director of Sales & Marketing Experience in a luxury hotel/resort
• Must have a minimum of 5 years of senior sales and/or marketing leadership experience managing more than 10 employees
• College degree or equivalent experience
• Proficient in the use of Excel, Word, and Access database tools
  
  

In addition to the salary, this position is eligible for a performance-based bonus.

Upon meeting eligibility requirements, Full Time Associates at Omni Chicago Hotel are entitled to elect the following benefits: Medical, Dental, Vision, and other healthcare benefits, Paid Maternity Leave, Pre-Tax Commuter Program, 401k, Select Paid Holidays, and Paid Leave Accrual.

Additional associate benefits include discounts at the restaurant, access to the hotel fitness center, discounted parking, discounted rates at other Omni properties, corporate discounts, continuing education opportunities, and more.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.