Director of Front Office

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview

The Director of Front Office will oversee the Front Desk and Ideal Services teams. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.

Responsibilities

• Assist Lead morning standups with Resort Leadership team
• Report directly to the Director of Rooms
• Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators
• Provide support to Guest Services Manager who oversees Bell, Valet, Transportation and Loyalty
• Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially. 
• Insure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Checking Guests In and Out of the resort
• Providing lobby support during peak hours
• Assisting Valet and Bell with heavy arrivals or departures
• Assist Concierge team with reservations
• Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc. 
• Support team by:
• Creating schedule
• Completing payroll timely
• Providing on going training to current associates
• Create training plans and schedules for newly hired associates
• Hold daily stand up meetings 
• Hold monthly All Together Get Together meetings
• Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs 
• Handle guest complaints maintaining a satisfactory impression with the guest.
• Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.
  

Qualifications

• Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property
• Must be able to navigate the interior and exterior of the resort.
• Must have experience with Property Management Systems (Opera experience preferred)
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must be able to walk and stand for extended periods of time - up to 8 hours per day.
  
  

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.