What are the responsibilities and job description for the Dining Room Attendant AM | Kitchen Notes position at Omni Hotels & Resorts?
Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
JOB DESCRIPTION
No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
DEPARTMENT: Food & Beverage | Kitchen Notes
JOB TITLE: Kitchen Notes Dining Room Attendant
REPORTS TO: Kitchen Notes Assistant Manager, Kitchen Notes Manager
JOB PURPOSE: To maintain the highest standards possible for the guest by insuring
quick, efficient, and Dining Room Attendant services.
ESSENTIAL JOB FUNCTIONS:
* Must have complete knowledge of service times and menu.
* Must have complete knowledge of floor plan, table numbers, and seat numbers.
* Always inquire if additional service is needed from servers and or guests - helping water tables or food run when needed
* Clear and disinfect tables using disinfect spray before, during, and after service.
* Reset all tables with the correct setting.
* Be able to move tables and chairs when and where needed for larger parties.
* Move with a sense of urgency while preforming job duties.
* Ability to perform the job functions with minimal supervision.
* Ability to clearly and pleasantly communicate in English with guests, management and co-workers, with the ability to answer guest questions and describe menu items.
* Must work as a team with all other DRA's to efficiently take care of our guests and the dining room
* Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effective.
* Complete all side duties as assigned - polished silverware, fold napkins, stock and polish glassware.
* Set up and breakdown of buffet according to time allotted.
* Maintenance and replenishment of buffet items. Ensure items are full at all times, clean and presentable.
QUALIFICATIONS:
* Minimum 1 year food runner experience/DRA experience preferred. Other relevant hotel / food & beverage experience will be considered.
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Ability to work cohesively with co-workers both within and outside of your department.
* Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
* Excellent customer service, service recovery and problem-solving skills.
* Must be able to work a variety of shifts, including weekends and holidays.
ENVIRONMENT & POSITION ANALYSIS:
* Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
* Stand or walk for an extended period or for an entire work shift in an indoor/outdoor environment.
* Required repetitive motion of arms, hands, and legs.
TOOLS & EQUIPMENT:
* Serving trays, tray jacks, flatware, glassware, Micros terminals
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Hotels & Resorts is an equal opportunity employer.
Omni Hotels & Resorts is an equal opportunity employer.