What are the responsibilities and job description for the Coffee Shop Barista & Retail Attendant position at Omni Hotels & Resorts?
Overview
Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction. This opening is for the afternoon/evening shift.
Salary for this position is (based on experience): $16.00/hour plus gratuities. Part Time Associates at Omni Interlocken are entitled to elect the following benefits: Dental, Vision and other healthcare benefits, tuition reimbursement, and 401k. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.
Additional associate benefits offered include free meals in Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.
Responsibilities
Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction. This opening is for the afternoon/evening shift.
Salary for this position is (based on experience): $16.00/hour plus gratuities. Part Time Associates at Omni Interlocken are entitled to elect the following benefits: Dental, Vision and other healthcare benefits, tuition reimbursement, and 401k. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.
Additional associate benefits offered include free meals in Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.
Responsibilities
- Must be able to communicate effectively with guests and associates
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
- Must remain professional in all situations.
- Must work well in stressful, high-pressure situations.
- Understand and acknowledge of proper uniform and grooming standards.
- Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
- Assist with monthly inventory.
- Maintain a clean workspace throughout entire shift.
- Follow proper procedure for accepting credit cards and checks.
- Maintain a cash bank.
- Verifying guest room numbers for room charges.
- Interact with other departments to ensure guest needs are satisfied.
- Adhere to proper food handling procedures.
- Proper knowledge of equipment use and safety procedures.
- Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
- Previous cash handling and face to face customer service experience required
- Ability to accurately and efficiently input information into MICROS
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
- Must be TIPS & Food Handler certified.
- Must be able to work a variety of shifts, including weekends and holidays.
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Salary : $16