Assistant Director of Convention Services

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Assistant Director of Convention Services

Overview

Assists Director of Convention Services with management of Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Ensures total guest satisfaction for all group-related functions and achieves budgeted catering Food & Beverage sales.

Responsibilities

• Responsible for planning, evaluating, organizing, and directing the activities of the Junior Convention Services Managers, Convention Services Coordinator and Event Concierges.
• Provides the necessary training, motivation, and leadership for new team members and creates onboarding schedules.
• Responsible for planning and handling complex groups.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for staff in the department.
• Participates in the final interview process for all departmental personnel.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
• Maintains efficient office procedures to facilitate the smooth operation of the department
• Assists in the forecasting and budget process. Director of CS will approve the final forecast and budget.
• Attends monthly forecast meetings.
• Reviews, on a daily basis, information entered into the BEO book and takes necessary steps to alleviate problems noted in the book.
• Assists in conducting weekly department meetings.
• Effectively manage menu event pricing to ensure food and beverage minimums are met and we are covering our costs.
• Attend/conduct all designates Banquet Event Order and Resume meetings.
• Focuses on departmental Medallia goals.
• Has thorough knowledge of hotel facility, meeting room capacities and inventory equipment so that accounts may properly be serviced.
• Work on special projects when assigned.
• Maximize space to further benefit additional revenue.
• Coordinate with Catering and CS Team to provide the best possible flow for all in-house clients.
• Train and mentor, our Event Concierges and Coordinators.
  
  

Qualifications

• Position requires a minimum of 5 years progressive experience in a hotel or related industry, with at least three of these years in conventions services in high volume environment.
• Large convention hotel experience preferred.
• College degree preferred.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Must have proven selling, negotiating and presentation skills.
• Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel.
• Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Developed computer proficiencies with ability to accurately input information into computer systems
• Delphi experience required.
• Certified Meeting Planner (Optional).
• The ability to stand/walk for extended periods of time. The ability to lift up to 40 lbs and push/pull/carry up to 50lbs.
• The ability to work a flexible schedule, including nights, weekends and holidays.
  
  

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.