What are the responsibilities and job description for the Assistant Front Office Manager position at Omni Hilton Head Oceanfront Resort?
Company Description Omni Hilton Head Oceanfront Resort is a tropical, oceanfront destination located on the sugar sand beaches of Hilton Head Island, South Carolina. Recognized as part of the #1 island in the Continental United States by Travel Leisure and a top-ranked island by Condé Nast Traveler, the resort offers beautiful ocean views, pools, dining, and championship golf-course access. Team members work in a dynamic environment with comprehensive training, mentoring, and opportunities for growth. The resort is committed to a culture of respect, gratitude, empowerment, and exceptional service. Individuals who are friendly, motivated, and passionate about serving others will find a strong sense of pride and belonging at Omni Hilton Head Oceanfront Resort.
Role Description The Assistant Front Office Manager is a full-time, on-site role located at Omni Hilton Head Oceanfront Resort in Hilton Head Island, SC. This role supports the Front Office leadership team in overseeing daily operations, including managing front desk activities, ensuring smooth guest check-in and check-out processes, and monitoring lobby and reception areas. The Assistant Front Office Manager helps lead and coach front office associates, addressing guest inquiries and resolving issues to maintain high levels of satisfaction. This position assists with staffing, scheduling, training, and performance feedback, while supporting the implementation of service standards and operational procedures. The role also involves coordinating with other departments, maintaining accurate records and reports, and contributing to an efficient, welcoming, and guest-focused front office environment.
Qualifications
- Candidates should possess strong Front Office and Office Administration skills for managing daily operations, documentation, and team support.
- Candidates should possess Customer Service and Customer Satisfaction skills to effectively respond to guest needs and maintain high service standards.
- Candidates should possess excellent Communication skills to interact professionally with guests, team members, and leadership.
- Previous experience in hospitality, hotel front office, or guest services supervision is highly beneficial.
- Ability to lead and motivate a diverse team, handle multiple priorities, and remain calm under pressure.
- Working knowledge of property management systems and basic computer applications is preferred.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.