Pharmacy Manager

Title:                          Pharmacy Manager

Job Summary:       The Position is responsible in the operation of a facility. An individual in this Position will be expected to perform additional jobs related responsibilities and duties as assigned and/or as necessary 

Job Duties:

An individual must be able to successfully perform the essential function of this position with or without reasonable accommodation.

1. Oversees the implementation of and participation in community outreach programs and encourages associates to serve as a good member of the community
2. Ensure Compliance with company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing organization programs and strategic initiatives.
3. Ensures Confidentiality of information, documentation, and assigned records as required by organization policies, and local, state and federal guidelines.
4. Models, enforces and provides direction and guidance to associates on proper Patient service approaches and techniques to ensure patients’ needs, complains, and issues are successfully resolved within the organization guidelines and standards.
5. Promotes Pharmacy Services in all organization areas to ensure the effectiveness of the 340b program reach to all eligible patients and to deliver the value of our savings to all clinic patients by selecting, training, monitoring, assigning duties, providing performance feedback, provide recognition, and ensuring diversity awareness, also by continuously communicating with the providers in the clinic and in other clinics, and by conducting interceptions with the patients in the clinic
6. Ensuring compliance of 340B program by taking all measures to stop diversion and Duplicate discounts, and ensuring that the savings are being directed only to eligible patients 
7. Carries the “Pharmacist in Charge” title with the board of pharmacy, Preparing the pharmacy daily for any unannounced Board of pharmacy Audits by ensuring Pharmacy, Pharmacist and Technicians Licenses are valid and active, and ensuring all invoices, prescriptions’ hardcopies are filed right, and that all aspects of audit are always in compliance of laws and regulations of the state board of pharmacy
8. With the support of the pharmacy administrator and compliance team prepares the pharmacy and ensures compliance for any HRSA, OSV, OPA, County, and Joint Commissions audits or any kind of audit. 
9. Performing periodic self-audits to the pharmacy prescription transactions to ensure that all claims are abiding with the 340B program and state regulations.
10. Ensuring Hazardous waste and expired medications are being treated accordingly with the local, State and Federal Regulations
11. Produces Self-evaluation reports or any other reports requested from Pharmacy administrator periodically 
12. Ensure Clinic used Medication and med rooms are being supplied accordingly and in a timely manner. Oversees the Home Deliveries batches and ensures compliance in all these aspects.
13. Ensuring the Process of returning non picked up prescriptions to stock are being done in a timely manner ensuring inhibition of any third party insurance Fraud.
14. Providing patient Care to patients by processing and accurately dispensing orders, administering immunizations, counseling patients and maintaining confidential information, controlled medication and required documentation.
15. Educating his technicians on the proper procedures of typing new orders and verifying information entered before submission, billing accurate claims to third party insurance, proper techniques in filling prescription to ensure accuracy of medications being filled and encouraging his technicians and clerks to meet all patients’ expectations of customer service in a timely manner accordingly with organization guidelines.
16. Monitoring and training staff pharmacists  ensuring all State laws and 340B program aspects are being followed , delegating some tasks to him/her as well as to technicians 
17. Ensuring ratio of technicians per pharmacists is being followed accordingly with State Laws
18. Creates a culture of patient care, safety, and accuracy, communicates clear expectation regarding quality of care and patient safety. Ensures others (staff pharmacists, technicians and Clerks) are held accountable for following organization policies and procedures, and achieving quality and patient safety goals. Ensures Counseling (providing information related to Health services provided) occurs on new therapy and as requested   by patients or required by practice or state regulations, including proper documentation. Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction. Promotes reporting and transparency of errors whether actual or patient perceived. Writes timely and effective plans of action focused on identification and correction of root cause.
19. Pharmacy managers will follow all Pharmacy and Therapeutics Committees policies, procedures and  Formulary decisions, and will follow any protocols that facilitate the prescription refills approvals to ensure no disruption of patient care
20. Will Follow any State approved programs that maximizes Pharmacist Clinical roles upon Physicians’ Standing orders or Collaborative agreement.
21. Creates and fosters an environment centered on health care compliance execution. Actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives to Pharmacy associates. Implements compliance initiatives and priorities and monitoring compliance execution by others. Ensures appropriate operational execution of billing procedures, HIPAA compliance and adherence. Utilizes auditing processes to identify compliance issues and implement processes for improvement.
22. Demonstrates sound financial management skills, ensuring claims are being submitted correctly.
23. Oversees Purchase Requisitions and Wholesaler Orders Submitted efficiently monitoring inventory flow process to identify merchandise that need to be ordered. Ensures proper execution of inventory flow processes. Monitors and evaluates the facility to identify and address problems with inventory flow.
24. In co-ordination with Pharmacy administrator will attend to the staffing needs of the pharmacy, assist in scheduling associates based on pharmacy needs, Give clear feedback to assist Pharmacy administrator in the annual evaluation of pharmacy associates.
25. Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals. Pursues the achievement and meaningful goals. Leverages resources and talent to achieve organization goals. Ensures others are held responsible for achieving expected results. Prioritizes and balance time, actions, and projects to ensure accomplishment of results. Monitors progress and redirects efforts when goals change or results are not met.
26. Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates Knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization.
27. Network internally and externally, builds trusting, collaborative relationships and alliances with others, inside and outside of the organization. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality or background. Promotes a team-based work environment that respects, embraces, and values diversity in others.

1. On annual basis, or whenever required by the Pharmacy administrator, Administration, or by licensing and certification agencies, complete an inventory reflecting items as well as prices.

1. Meet regularly with the medical, dental, and other health care providers to assure that their needs have been satisfied in terms of ordering or receiving medications needed for patient treatment.
2. Responsible for review of expiration dates and removal and return of medication near expiration to manufacturers or suppliers as usually and customarily accepted.

Physical Activities

• Observe associates, patients or supplier behavior
• Enters and locate information on computer
• Presents information to small or large groups and individuals.
• Communicates effectively in person or by using telecommunication equipment.
• Creates documents, reports, etc…., using computers’ software 
• Visually inspects equipment’s.
• Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.

Additional Functions and Responsibilities:

1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
2. Compliance - Ensure compliance with all local, state and federal regulations.
3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment. 
5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications

Education:

Experience:

Licensure/Certifications:

• Meets state requirements to work as a pharmacist, such as minimum age, qualifications, registration, certification, and/or licensure when required by the State Board of Pharmacy.
• CPR Certified 

Skills:

• Must have an interest in working in a community health center setting.
• Completion of ACPE accredited immunization training program when needed.
• Basic Typing Skills
• Be mission driven.
• Ability to relate to the public regardless of ethnic, religious and economic status.
• Must have thorough experience and education, the ability to organize work, determine priorities, prepare purchasing schedules, receiving and billing schedules.
• Must have thorough experience in basic bookkeeping in order to be able to keep pharmacy records in an organized manner and easily accessible.

Responsible To:  Pharmacy administrator

Classification:     Non-exempt