Area Manager

Summary : The Area Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care while striving for continued improvement in operating and financial performance. In conjunction with leadership, the Area Manager plays a key role in the implementation and enforcement of the practice’s strategic plan(s).

Essential Duties and Responsibilities include the following. Other duties may be assigned as determined by management. 

•    Responsible for the overall service experience and support of medical staff to help deliver clinical excellence to patients.  

•    Effectively promotes high standards of practice through adherence to policies, protocols and practice guidelines; identifies and corrects deficiencies in medical policies, protocols and guidelines utilizing performance improvement processes.

•    Provides oversight of practice location and oversees all aspects of workflow management. 

•    Administrative and functional supervision of all clinical staff members including students, traveling staff members, support providers and medical providers. 

•    Develops delegates and monitors the Center’s operational goals, and ensures timely completion.

•    In collaboration with the Marketing Department, develops a marketing strategy in order to create and implement a comprehensive marketing plan for the Center. 

•    Ensure appropriate staffing of professional and support staff in regards to patient scheduling and budgetary requirements. 

•    Communicates effectively with the clinical team to ensure quality of delivered care. 

•    Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.

•    Plans and facilitates medical office meetings to communicate key initiatives and evoke change.  

•    Participates in medical staff educational programs and meetings. 

•    Responsible for addressing patient complaints.

•    Manages staff schedules and approves time cards for payroll.

•    Monitors and evaluates performance of staff members by setting goals and conducting performance appraisals. 

•    Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to OOMC’s policies. 

•    Recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, Practice-wide, and departmental policies and procedures.     

•    Assists in the hiring process by interviewing candidates and provides hiring recommendations based upon OOMC’s required competencies and desired behaviors.

•    Assures Center’s compliance with relevant OOMC compliance and risk management policies.

•    Actively supports Practice’s compliance with medical record keeping, MIPs documentation and reporting requirements.

•    Reviews and approves all Center-related invoices for medical and office supplies. 

•    Assumes responsibility for office budget, reviews Profits and Loss Statements, marketing reports and other operational analyses to help drive growth and efficiency. 

•    Provides productivity reports to physicians.

•    Identify opportunities to increase quality, safety, effectiveness and efficiency in the practice.  

•     Travel to other satellite locations.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                               

Required:

•    Bachelor's Degree 

•    Proven leadership and change management skills required 

•    Minimum three years physician practice management experience 

Preferred:

•    Comfortable with Electronic Medical Record (EMR) system.

Language Skills                               

•    Effective verbal and written communication skills 

Computer Skills    

•    Proficient in Microsoft Word, Excel, Outlook and PowerPoint            

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.