What are the responsibilities and job description for the Night Auditor position at Omni Bedford Springs Resort & Spa?
Overview
This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.
Responsibilities
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Maintain current back up reports.
Handling Express Check-Outs ensuring their completion.
Ensuring adherence to all systems and control procedures.
Ensuring that third shift Night Audit checklist and responsibilities are completed.
Balancing of daily postings and revenue
Qualifications
This person must have a high propensity for customer service.
Previous Cash Handling Experience Required
Previous night audit experience strongly preferred
Previous Full Service Hotel/resort Front Office Experience Required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of department
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to stand for prolonged periods of time.
Requires working overnight shift.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
Must live within 50 miles of the hotel
This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.
Responsibilities
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Maintain current back up reports.
Handling Express Check-Outs ensuring their completion.
Ensuring adherence to all systems and control procedures.
Ensuring that third shift Night Audit checklist and responsibilities are completed.
Balancing of daily postings and revenue
Qualifications
This person must have a high propensity for customer service.
Previous Cash Handling Experience Required
Previous night audit experience strongly preferred
Previous Full Service Hotel/resort Front Office Experience Required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of department
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to stand for prolonged periods of time.
Requires working overnight shift.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
Must live within 50 miles of the hotel