What are the responsibilities and job description for the Customer Success Manager position at Omi?
Who are we?
Omi is a software platform that enables brands to easily transform their products into photorealistic 3D models, insert them into 3D templates, and generate high-quality visuals and augmented reality content — all in just a few minutes, without any technical skills, and at an affordable cost. Why this role?
🔧 Help build Omi’s foundation
As a full-time US Customer Success Manager working closely with our users, you’ll have a significant impact on shaping the support infrastructure and customer experience at Omi.
🚀 Work with unique technology
Omi harnesses the power of top-tier rendering engines to create the most powerful and efficient 3D marketing technology of the past (or next) decade. Let’s achieve that goal together.
✨Join us at a magical moment
We’ve just secured funding and are now entering a key phase of finding product–market fit while accelerating our technological development. This opens up a wide range of opportunities — and you’ll be joining at the perfect time to help shape our future growth.
Your responsibilities
1. Support the Customer Experience team:
- Assist in the 3D Process alongside the Customer Success team and 3D team
- Contribute to the creation of Help Center content (videos, training articles, etc.)
- Communicate with clients on operational topics and ensure smooth project follow-up
- Handle and grow your own client portfolio with renewal and upsells
2. Assist with customer support:
- Partner with the 3D and product teams to ensure perfect execution of client projects
- Guide clients on best practices for content production with Omi
- Anticipate client needs and proactively address potential risks to retention
- Contribute to shaping Customer Success processes, playbooks, and best practices
3. Customer support & enablement
- Deliver fast onboarding and tailored training sessions to clients
- Support clients with their requests and ensure quick, effective solutions
- Represent the voice of the customer internally, influencing product and feature development
Profile we’re looking for:
- Native English speaker (mandatory)
- Based in NYC or the surrounding area
- Bachelor’s degree (Business School or equivalent)
- Organized, detail-oriented, and reliable
- Strong communicator with a customer-first mindset
- First experience in a client-facing role (customer support, sales, onboarding, account management, etc.)
- Comfortable working in a fast-paced, startup environment