IT Support Level 1

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.

***Recruiting agencies and third party staffing firms, while we admire your hustle, we would appreciate if you refrain from calling our office regarding this position or other business solicitations. Thank you! ***

Position Overview:

We are seeking a skilled and proactive IT Support Specialist to optimize our business-critical software systems while delivering top-tier end-user support. This role blends hands-on technical execution, ensuring seamless system performance, user satisfaction, and alignment of our technology platforms with legal workflows. The ideal candidate is a strong communicator, highly proficient in both firm-wide technology systems and day-to-day user support, particularly in legal or other professional services environments.

Responsibilities:

• Maintain and support all company hardware, software, and drivers, ensuring systems remain secure, updated, and aligned with business goals.
• Support system upgrades, licensing, integrations, and decommissioning in collaboration with internal stakeholders.
• Serve as Subject Matter Expert (SME) for office technologies including desktop setups, AV systems, and conferencing tools.
• Align technology platforms with legal workflows to support operational efficiency and user adoption.
• Provide high-touch IT support, including deskside and remote assistance for hardware, software, and mobile devices.
• Manage and support conferencing technologies within office meeting spaces.
• Act as a point of contact for complex IT support issues; oversee technology onboarding and offboarding processes.
• Maintain IT inventory, including setup, distribution, and asset tracking.
• Balance priorities between software support and user-facing needs, ensuring timely resolution of issues and project milestones.
• Partner with departments across the firm to drive IT-related projects, enforce security protocols, and support new technology initiatives.
• Perform additional IT duties as required.

Qualifications:

• Bachelor’s degree in Computer Science or a related field.
• 2 years of relevant IT experience
• Proficiency in Microsoft Office Suite, Windows, and Adobe Acrobat.
• Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly.
• Excellent communication and interpersonal skills, with experience supporting professionals in high-demand environments.
• Prior experience in a law firm or fast-paced professional services setting preferred.
• Okta, 1Pass, VOIP, Apple Business experience preferred

Compensation:

$25 to $35 per hour

Comprehensive Benefits Package:

• Retirement Savings: 401(k) plan available
• Career Development: Opportunities for professional growth and advancement
• Comprehensive Insurance Coverage:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.