What are the responsibilities and job description for the IT Service Desk Tech position at Omega Computer Services, LC?
ABOUT US
Our mission is to provide complete hardware, software and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete managed I.T. service provider. Now, Omega is one of the top managed I.T. service providers in Michigan. We pride ourselves on a strong company culture, made possible by our staff’s commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
WE CAN'T DO WHAT WE DO WITHOUT YOU
We are looking for a full-time Service Desk Technician (Level 1) to join our team, Monday - Friday 8:00 AM - 5:00 PM. This position assists with driving our mission by providing support to our clients with any issues they may experience. This position also contributes to our team by implementing best practices for the ultimate benefit of our clients.
KEY RESPONSIBILITIES
- Maintain high-quality end-user support for clients
- Diagnose and troubleshoot issues
- Provide resolutions in a professional and timely manner
- Document processes thoroughly, as a guide for future issues
QUALIFICATIONS
- Detail-oriented and highly organized
- Proven written and oral communication skills
- Possess an inclination for learning new technologies quickly
- Experience with or exposure to: Windows Server, Office365, Local Exchange, Active Directory services, Cloud Services, Multi-platform environments, Remote Access, Firewalls, LANs, WANs, VPNs