Steelhouse Event Security

Description

Position Summary:

As front-line representatives of Omaha Performing Arts, the Event Security team provides exceptional customer service and ensures every patron has a safe, positive, and enjoyable experience while attending events at Steelhouse Omaha. 

The Event Security team will guard, patrol, and/or monitor the venue premises to prevent theft, violence, or infractions of rules. and may operate metal detector equipment.  This role must adhere to the O-pa Core Values of Team, Inclusion, Trust, and Integrity.

Position Duties and Responsibilities:

• Circulates among guests and/or employees to preserve safety and order while protecting the venue property.
• Ensures guest safety through proactive personal interaction and removing hazards in the area of responsibility.
• Prevents and resolves altercations among guests.
• Patrols premises to prevent and detect signs of intrusion and ensure the security of doors, windows.
• Leads guests and other employees in emergency evacuation procedures and provide assistance.
• Ensures that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or wand.
• Enforces House policy regarding photos/videos/recording devices.
• Safeguards against theft and property damage.
• Communicates clearly using radios and flashlights, remaining in continual contact throughout the performance.
• Warns persons of rule infractions or violations and apprehends or evicts violators from premises.
• Attends any required development/training sessions.
• May perform other duties as assigned

Requirements

Minimum Experience and Qualifications:

• Strong working knowledge of security operations, safety practices in a business environment, and enforcement procedures.
• Security/Law Enforcement experience preferred.
• Ability to perform duties in a professional manner and make independent judgment decisions within proper policy and procedures.
• Must work well in a fast-paced team environment, while maintaining a degree of composure and professionalism.
• Highly effective oral communication skills with a variety of patrons
• Comfortable working for both indoor and outdoor venues.
• Must have internet access for digital performance sign-up as well as a valid email account for digital correspondence.
• Must be at least 18 years of age.

Physical Demands/Working Conditions:

• Requires acute hearing when providing patron service and advising of time constraints
• Must be able to work in a loud and noisy environment
• Must be able to stand for extended periods of time
• Requires occasional reaching, twisting, turning, kneeling, bending, squatting, and stooping.
• May be required to lift up to 10 pounds