What are the responsibilities and job description for the Patron Services Coordinator position at Omaha Performing Arts?
Description
The Patron Services Coordinator provides high quality service in a professional, timely manner by communicating, coordinating, and in cooperation with others to attain Omaha Performing Arts goals. Oversees Ticket Omaha fulfillment for daily operations and nights of show, including preparing will-call for all performances and venues, mailing tickets and gift certificates, replenishing general office supplies across venues, and completing other duties as assigned by the Patron Services Manager. Responsible for selling and reconciling ticket sales across all sales channels (telephone, walk-up, and internet) with a friendly, solution-oriented approach to patron service. Completes all assigned duties in an organized and timely manner and manages weekly, time-sensitive department projects assigned by the Patron Services Manager.
Equipment/Machinery Used: General office equipment (computer, telephone, fax, copier, printer) Ticketing printer
The Patron Services Coordinator provides high quality service in a professional, timely manner by communicating, coordinating, and in cooperation with others to attain Omaha Performing Arts goals. Oversees Ticket Omaha fulfillment for daily operations and nights of show, including preparing will-call for all performances and venues, mailing tickets and gift certificates, replenishing general office supplies across venues, and completing other duties as assigned by the Patron Services Manager. Responsible for selling and reconciling ticket sales across all sales channels (telephone, walk-up, and internet) with a friendly, solution-oriented approach to patron service. Completes all assigned duties in an organized and timely manner and manages weekly, time-sensitive department projects assigned by the Patron Services Manager.
- Responds to the Ticket Omaha inbox and responds in an appropriate and timely manner as well as work with other Managers in the office to upkeep important Ticket Omaha documentation.
- Assists the Steelhouse Box Office Manager respond to patrons in the Steelhouse inbox.
- Upkeeps with the Performance and offer code sheet as presented by the Ticketing Systems Manager.
- Prepares will-call for the night of show for all venues.
- Responds with sensitivity and professionalism to the practical needs of patrons and O-pa staff in all interactions.
- Represents O-pa expertly while working with constituent groups who use Ticket Omaha box office services.
- Professionally represents O-pa when solving patron service issues and/or complaints.
- Completes weekly departmental projects in a timely manner as assigned by the Patron Services Manager.
- Processes ticket transactions (single, subscription, ticket exchanges, etc.) on Tessitura (online, integrated ticketing software). In person, over the phone and email.
- Represents O-pa expertly while working with constituent groups who use Ticket Omaha box office services.
- Continually learns current and/ or new systems, policies and procedures.
- Process patron transactions including but not limited to; address updates, online login functions and entering new patron records into the system.
- Two (2) years prior customer service experience preferred.
- Two or more years of experience in office administration.
- Highly organized and detail-oriented self-starter with excellent time management and customer service skills. Proven ability to work well with others in a team-based environment as well as independently.
- Requires some evening and weekend availability.
- Proficient in Microsoft Office Products (Word, Excel, Outlook, and PowerPoint);
- Knowledge and experience working with Tessitura and Momentus is a plus.
- Proficient in using personal computer hardware and software.
- Professional demeanor.
- Excellent verbal and written communication skills.
Equipment/Machinery Used: General office equipment (computer, telephone, fax, copier, printer) Ticketing printer