Case Manager - Intensive Services

Join our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic case management professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Our Core Values

• We Are One Team: We rely on one another and succeed together.


• We Build Trust: We communicate clearly, follow through, and hold ourselves accountable.


• We Foster Belonging: Every person feels respected, safe, and valued.


• We are Welcoming: We approach others with kindness and professionalism.


• We Listen to Understand: We give our full attention and seek shared understanding.


• We De-Escalate with Empathy: We respond to conflict with calm, compassion, and respect.


• We Deliver Excellence: We provide safe, stable housing and exceptional service.


• We Practice Self-Care: We manage our wellbeing so we can serve effectively.


• We Share Power: We involve residents and employees in shaping our work.

Why Work with Us? 

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day


• 12 days of vacation and 12 days of sick leave per year


• Medical, dental, and vision benefits start the 1st of the month following date of hire


• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance


• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Salary Range

$46,195 - $63,858

Job Function

The Case Manager – Intensive Services will provide outreach, advocacy and supportive services to of the Omaha Housing Authority’s former Spencer Homes and new Project Based Voucher residents property through the Choice Neighborhoods Implementation Grant. The Case Manager will work on site at the Malcolm’s Place property to support residents in setting and achieving short and long-term goals for themselves and their families, connect to supportive programming, mainstream resources, assist in housing stability, and advance housing relocation efforts.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, autonomy, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice, and knowledge.

Essential Functions

• Proactively outreach to target residents via phone, email, text, home visits, and canvassing to establish and maintain engagement to enroll them into voluntary case management programming.


• Maintain outlined weekly, monthly, and quarterly outreach and engagement expectations for assigned case load. 


• Practice de-escalation and crisis management techniques with residents who may exhibit volatile behavior. 


• Conduct a comprehensive assessment of household strengths and needs.


• Assists the clients in identification of strengths, needs and goals, including meeting obligations of residents to maintain their home. 


• Assist residents to identify long and short-term goals (strong focus on housing, education, employment, and health goals). 


• Develop and maintain a Progress Plan in cooperation with the residents and their families.


• Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.


• Identify, refer, and regularly check in on warm hand-offs made to community partners that focus on employment, education, youth enrichment, and health.


• Initiate/ attend partner meetings to case conference specific resident needs, identifying referral options and service gaps. 


• Assist residents in obtaining housing stability in order to progress through the relocation process by providing direct support to overcome relocation barriers as identified by the relocation team. 


• Attend and contribute to housing relocation specific meetings to provide updates on resident progress and barriers experienced. 


• Identify and mitigate barriers to meeting goals. 


• Identify and enroll eligible tenants in Section 3.


• Schedule and hold regular on-going case management meetings with residents (weekly, bi-weekly, etc.).


• Complete data entry associated with assessments, case plans, referrals, housing relocation and stability, and their outcomes.


• Work in collaboration with the Property Manager, maintenance, and other OHA team members to serve tenants and meet identified housing needs.


• Work is completed in client homes, on-site at property locations, in the community, and other non-traditional settings.


• Ensure safety and security measures are followed


• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency.


• Work both independently, with supervision, and as a part of a team.


• Utilize trauma-informed care and cultural awareness principles in providing services.


• Additional duties as assigned.

Additional Responsibilities

• Some travel is required, including use of personal vehicle and transportation of clients.


• Dependable and punctual regarding scheduling and attendance.  


• Performs other program related duties as assigned. 


• Works occasional weekend and evening hours, as needed for community events.


• Maintain a harmonious work environment for both residents and colleagues.


• Attend and participate in ongoing professional development training.


• Attend partner meetings as requested

Qualifications

• Bachelor’s degree in social work, human services or a related field and two (2) years’ experience working with low-income individuals or families or an equivalent combination of experience and training that provides the required knowledge and skills.


• Bilingual preferred; with the ability to understand and to make oneself understood to Somali, Arabic, Maay Maay, and/or Spanish speaking individuals.


• Required to have proficiency in using the computer, Microsoft Office, Google Docs, and Sheets.


• Excellent skills in the areas of communication, interpersonal relationship building, and self-directed approach to work. 


• Must retain all data collected in a confidential manner. Ability to present confidential information and recommendations effectively in oral and written form. 


• Must be able to effectively assess participants using technical and operational knowledge.


• Must maintain a valid driver’s license and be insurable under the OHA Auto insurance carrier. 


• Must have reliable and insured transportation to perform work duties and home visits throughout the workday on a daily basis. 


• Ability to establish and maintain effective and professional working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

• Work is performed in a field setting on-site at the housing properties. Normal conditions of dust, odors, fumes, and noises, and considerable public contact are expected. Frequent exposure to weather conditions, (heat, cold, rain and snow). 


• Frequently work with residents who may experience mental illness, substance use challenges, and symptoms of chronic poverty. 

Abilities

• Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time. 


• Ability to move objects weighing up to ten (10) pounds up to 33% of the time. 


• The noise level in the work environment is usually moderate.  

Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

• Computer


• Telephone


• Copier


• Calculator


• Facsimile Machine 

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws. Omaha Housing Authority is actively seeking diverse candidates and affirming of all identities.

If you need a reasonable accommodation to complete the online application or have a question about your application, please contact the Human Resource Department at careers@ohauthority.org.