Front Desk Coordinator

At OM Laser & Wellness we believe true confidence starts with wellness. We combine patient-centered care, non-toxic practices, and evidence-informed therapies to help our patients look, feel, and live their best. We're building a team of compassionate professionals who are committed to excellence, lifelong learning, and creating an exceptional experience for every patient.

Front Desk Coordinator | Patient Care Coordinator

Be the First Smile. Be the Lasting Impression.

At OM Laser and Wellness every patient interaction matters. From the first phone call to the final follow-up, we strive to create an experience rooted in compassion, trust, and exceptional care.

Our mission is to support overall wellness and improve confidence through patient-centered care, non-toxic practices, and evidence-informed alternatives with energy-based therapies.

We're looking for a friendly, organized, and service-driven Front Desk Coordinator who is passionate about helping others and thrives in a fast-paced, wellness-focused environment. If you love building relationships, staying organized, and creating memorable experiences, we'd love to meet you.

About the Role

As the Front Desk Coordinator, you are the heart of our patient experience. You will be the first point of contact for every patient, ensuring they feel welcomed, cared for, and confident in choosing our practice. Your attention to detail, professionalism, and ability to anticipate patient needs will help create seamless, exceptional experiences every day.

What You'll Do

• Greet every patient with warmth, professionalism, and genuine hospitality.
• Answer incoming phone calls, text messages, and emails promptly and courteously.
• Schedule, confirm, and manage appointments efficiently.
• Check patients in and out while maintaining accurate electronic medical records.
• Process payments and explain memberships, packages, financing, and promotions.
• Coordinate patient communications, recalls, and follow-up appointments.
• Follow-up on lead generation in order to schedule the appropriate appointments
• Assist patients with completing forms and answering general questions about our services.
• Maintain a clean, organized, and welcoming reception area.
• Support retail sales by educating patients on available skincare products and promotions.
• Monitor inventory and assist with ordering office and retail supplies.
• Collaborate with providers and the clinical team to ensure a smooth daily workflow.
• Help create and maintain an environment where patients feel valued, supported, and excited to return.

Who You Are & What We Are Looking For:

With previous experience in a medical spa, aesthetic practice, healthcare office, hospitality, or luxury customer service you naturally make people feel comfortable and welcome. You enjoy solving problems, staying organized, and keeping things running smoothly behind the scenes. You understand that exceptional service is found in the little details and believe every patient deserves to feel seen, heard, and cared for. All this is accomplished with your positive attitude, professional appearance and dependable work ethic.

You take initiative, communicate with kindness, and enjoy being part of a collaborative team that's committed to making a difference.

Qualifications & Background

• 1–2 years of customer service, front desk, or hospitality experience (medical spa, aesthetics, or high-end wellness environment preferred).
• Familiarity with electronic medical records (EMR) and scheduling software preferred.
• Outstanding written and verbal communication skills.
• Professional appearance, strong work ethic, and ability to multitask in a fast-paced environment.

Our Core Values

Quality Without Compromise

We are committed to delivering safe, effective, and consistent care through meticulous attention to detail, proven techniques, and an unwavering dedication to excellence. Every patient interaction should reflect the highest standards of professionalism and service.

Own It

We communicate with honesty, collaborate with respect, and take accountability for our actions. We approach every responsibility with an ownership mindset, building trust with our patients and supporting one another to create exceptional experiences.

Belonging

We foster an inclusive, emotionally safe, and judgment-free environment where every patient and team member feels welcomed, respected, supported, and valued. We believe everyone deserves compassionate care and a genuine sense of belonging.

Always Growing

We embrace lifelong learning, innovation, and continuous improvement. We are committed to growing our knowledge, refining our skills, and delivering an exceptional patient experience every day.

Why You'll Love Working Here

• A supportive, mission-driven team that values collaboration and respect.
• Opportunities for professional growth and continued learning.
• A positive workplace where your contributions are recognized and appreciated.
• Employee discounts on services and skincare products.
• Competitive compensation based on experience.
• The opportunity to make a meaningful impact in the lives of our patients every day.

Join Our Team

If you're passionate about delivering exceptional customer service and want to be part of a practice that combines wellness, innovation, and compassionate care, we'd love to hear from you.

Join us in creating an environment where every patient feels welcomed, supported, and empowered to become the healthiest, most confident version of themselves.

Pay: From $15.00 per hour

Benefits:

• Employee mentoring program
• On-the-job training
• Paid orientation
• Paid training
• Professional development assistance
• Tuition reimbursement
• Uniform allowance

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 1 year (Preferred)

Location:

• Williamsburg, VA 23185 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Williamsburg, VA 23185 (Required)

Work Location: In person

Salary : $15