What are the responsibilities and job description for the Guest Experience Expert (Kentwood) position at OM Group-Wingstop?
NIGHTS UNTIL 1:30 AM and Weekends are REQUIRED
Do you love helping others? Or love being in the limelight? Our Guest Service Expert is responsible for delivering world-class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive, and genuine experiences. In this role, you will spend more time than any other position interacting with our Guests by greeting them, answering the phone, taking and delivering orders - all with a great attitude and smile.
Essential Duties and Responsibilities::
- Greet and welcome customers entering the restaurant and calling into the restaurant.
- Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
- Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases.
- Answer questions from customers and make menu recommendations.
- Monitor that all orders are read within the company's quote times.
- Verify that all wings are presentable and double-check all orders before giving the order to the customer(s).
- Balance the register at the end of the shift; deliver the amount before the next shift.
- Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
- Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
- Maintain a professional and presentable appearance according to the company's Uniform Standards
- Receive and handle complaints from the customers and refer to the manager if the problem is beyond the scope of duties.
- Leave the customer with a positive, long-lasting impression of their WINGSTOP experience.
Key Skills/Abilities::
- Computer literate and comfortable using computerized register (POS) systems.
- Possess great cash handling skills.
- Professional, polite, and reliable even when under stress.
- Must have excellent interpersonal and people skills.
- Must have integrity, honesty, and accountability.
Additional Information::
- Cashier and restaurant experience a plus!
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $13 - $14