Enterprise Operations Center Specialist - Mid

Enterprise Operations Center Specialist - Mid

Olympus Solutions, Inc. is seeking a Full-Time, highly motivated Enterprise Operations Center Specialist - Mid with strong analytical and problem-solving abilities to join our fast-growing team to support the SEC Infrastructure Support Services 2 (ISS2) program. In this role, you will provide monitoring and incident management support within the SEC Enterprise Operations Center (EOC), monitoring enterprise systems and networks using advanced monitoring technologies, coordinating incident resolution, and ensuring timely escalation of critical events to appropriate engineering teams and government leadership.

This is a hybrid position. Candidates must reside within 250 miles of Washington, DC.

Duties and Responsibilities

Enterprise Monitoring and Event Management

• Monitor enterprise systems for events, alerts, and anomalies using tools such as Datadog, SolarWinds, Spectrum, and UIM.
• Coordinate and manage the resolution of events and alerts across infrastructure, network, and application tiers.
• Identify problem areas, analyze patterns, and coordinate with engineering teams for resolution.
• Utilize software and hardware monitoring tools to diagnose complex problems and factors affecting system availability.

Incident Coordination and Escalation

• Open and facilitate technical bridges for scheduled and unscheduled outage events.
• Notify government leads and key stakeholders of high-impact or priority failures following established escalation procedures.
• Generate and dispatch ServiceNow tickets in response to alerts and technician requests, ensuring timely resolution.
• Provide 24/7 monitoring coverage, maintaining continuous system oversight and support during assigned shifts.

Reporting and Documentation

• Generate analytical and trending reports on SEC network, computing, and application services to support decision-making.
• Maintain operational documentation, including SOPs, runbooks, and escalation procedures.
• Participate in root-cause analysis of complex problems and contribute to remediation strategies.
• Track and report incident metrics, response times, and resolution outcomes.

Required Qualifications

• Minimum 5–7 years of related experience in enterprise monitoring, network operations, or an operations center environment.
• Demonstrated experience in enterprise monitoring, network operations, or an operations center environment.
• Hands-on experience with monitoring tools such as Datadog, SolarWinds, Spectrum, or UIM.
• Experience coordinating incident resolution and facilitating technical bridge calls.
• Familiarity with ServiceNow for ticket generation and lifecycle management.
• Ability to support 24/7 monitoring coverage, including shift work.
• U.S. Citizenship is required; dual citizenship is not permitted.
• Must be able to obtain and maintain a Public Trust suitability determination.

Desired Qualifications

• Experience generating analytical and trending operational reports.
• Familiarity with root-cause analysis and remediation strategy development.
• Relevant ITIL or operations certifications.

Company and Benefits

Olympus Solutions offers a competitive benefits package designed to give employees personal, professional, and financial flexibility. Benefits include:

1. Medical, Dental, and Vision Benefits — Olympus Solutions offers comprehensive medical, dental, and vision benefits for employees and their families.
2. Work Life Balance — Olympus Solutions supports life outside of work through a paid time off plan and a culture that values balance, accountability, and personal well being.
3. Career Development — Olympus Solutions supports employee growth through career building opportunities, professional development, training, and certification support.
4. Financial Security — Olympus Solutions offers a 401(k) plan with a discretionary company match and no waiting period before enrollment.
5. Referral Bonuses — Employees may be eligible for referral bonuses for qualified new hire referrals and business development opportunities.

About Olympus Solutions, Inc.

Olympus Solutions, Inc. is a Security Systems Engineering (SSE) company specializing in the design, development, implementation, and operation and maintenance (O&M) of identity systems for enterprise customers, large and small. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Daytona Beach, FL, with an office in Norfolk, VA, Olympus Solutions serves customers across the Federal, Defense, Commercial, and SLED markets. Olympus Solutions is a four-time consecutive recipient of the SBA Gold HIRE Vets Medallion Award (2022–2025).

Our core service areas include:

• Consulting and Technical Advisement — Olympus Solutions provides strategic guidance and technical advisement to help customers improve security, compliance, and operational efficiency across their identity and security environments.
• System Security Engineering (SSE) — Olympus Solutions delivers system security engineering expertise across the full lifecycle of enterprise identity and security systems.
• Design and Implementation — Olympus Solutions designs and implements identity and security solutions, including ICAM, PKI, PAM, and Zero Trust architectures.
• System Upgrades and Legacy Integration — Olympus Solutions modernizes and integrates existing systems, bridging legacy environments with current technologies.
• Operations, Maintenance, and Sustainment — Olympus Solutions provides ongoing operations, maintenance, and sustainment to keep mission-critical identity and security systems running reliably.

Olympus Solutions engineers across leading identity and security platforms, including SailPoint, CyberArk, BeyondTrust, Okta, Oracle IAM, Entra ID, Ping Federate, Radiant Logic, KeyFactor, and AppViewX, and is powered by a team of experienced professionals committed to delivering mission outcomes for every customer.