What are the responsibilities and job description for the Endoscopy Support Specialist I-Louisville, KY position at Olympus Corporation of the Americas?
Workplace Flexibility: Field
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus: https://www.olympusamerica.com/careers.
Job Description
The Endoscopy Support Specialist I position provides positive customer experiences by delivering Olympus service contract customers repair prevention and equipment cleaning/disinfection/sterilization education for their Olympus products.
The primary responsibility for an Endoscopy Support Specialist I will be to obtain core Olympus product, service, reprocessing, and operational knowledge during their initial training period. They will be required to successfully complete designated online, customer service, mentorship, and educational ride along trainings as appropriate. The ESS I is expected to gain competency in endoscope construction and anatomy, delivery of C/D/S in-services, utilizing and delivering service contract tools/reports, and in the core elements of the ESS job role.
The Endoscopy Support Specialist l will also learn and implement repair service strategies within a discreet territory that will provide customer assistance in preventing repairs, reducing service contract costs, support service contract renewals and create opportunities to increase repair service market share. Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including routine travel to customer facilities and onsite support.
This position will provide an operational core competence of processes, systems, technical and presentation skills to drive Olympus service business objectives. It will provide endoscopy support service that will strengthen the Olympus brand through building strong customer relationships.
Job Duties
- Support customers and corporate personnel to provide top-level endoscopy service.
- Meet customer needs, solve equipment issues, and build trust-based relationships.
- Promote Olympus service contracts and perform related inspections and audits.
- Conduct educational visits and in-service programs for endoscopy equipment.
- Build rapport with key decision-makers to support and grow service business.
- Develop skills through training and self-study for high customer engagement.
- Analyze repair costs and assist in improving equipment utilization.
- Demonstrate equipment and conduct in-service programs consistently.
- Communicate regularly with management about activities.
- Maintain assigned assets like laptops and demo equipment.
- Submit required documentation timely and accurately.
- Perform MBO-related duties and meet set goals.
- Retain technical knowledge and demonstrate job proficiency.
- Perform other assigned duties.
Job Qualifications
Required:
- Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
- After one year of employment successfully pass the Certified Flexible Endoscope Reprocess or (CFER) examination administered by the Certification Board for Sterile Processing & Distribution, Inc. and in conjunction with Olympus. If the ESS has prior and relevant reprocessing experience the CFER can be obtained before one year of employment. Other certifications or requirements as set forth by management.
- Proficient in exceeding customer satisfaction.
- Strong written and verbal communication, effective decision-making, and resolution management.
- Able to perform under pressure, multitask efficiently, and communicate solutions clearly.
- Possesses a solid understanding of business policies and practices, and works independently with minimal supervision.
- Proficient in the use of Microsoft Office applications.
- Have a valid driver’s license.
- Work flexible hours.
- Willing and able to travel overnight by car or air.
Preferred:
- Associate degree and/or Surgical Technician certification/degree preferred, or enrolment in accredited program.
- Minimum of 1-3 years’ experience in a clinical setting in support of patient care and/or equipment support in endoscopy, hospital, OR ambulatory surgery or SPD environment preferred.
- Minimum of 1-3 year of field-based work experience in medical device support preferred.
Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:
Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**
Connected Culture you can embrace:
Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
US Only
**Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
You Belong at Olympus
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Kentucky (US-KY) || Louisville || Commercial Operations