Front Desk Agent

We’re more than just a team - we’re a community dedicated to making a difference every day.

At Olympia Hospitality and the Glen House, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!

Front Desk Agents check guests in and out of hotels, motels, and resorts. This may include verifying guests' registration information, processing payments, issuing room keys, and directing guests to rooms.

Benefits

Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.

• We offer health insurance, ensuring access to quality medical care when needed.
• Dental and vision insurance are provided to promote overall health and wellness.
• Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
• Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
• Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Team members can also take advantage of travel discounts at our portfolio of hotels.
• Additional benefits may be available based on the individual hotel that is hiring.
  
  

Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
• Respond to guest’s requests for immediate repairs.
  
  

Qualifications

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  
  

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.