Sr Dispatcher

Sr Dispatcher
Anchorage Alaska 

About Odyssey Logistics 

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. 

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.  

What Sets Us Apart: 

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. 

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. 

Summary / Primary Role: 

The position of Dispatcher will have primary responsibility to direct and coordinate the pickup and delivery of local/regional shipments and freight.

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

• Provide superior customer service to all customers, both internal and external. Seek to increase cooperation and smooth flow of information/documents within and between departments to enhance efficiency in trucking and warehouse operations.
• Dispatch for pickup and delivery of cargo to/from customers, marine terminals, rail terminals, off dock intermodal terminals, and warehouses, or other locations/facilities.
• Monitor Hours of Service of drivers and Independent Contractors to ensure compliance with FMSCA regulations. 
• Monitor and use company cargo/shipment databases; websites for marine terminals, steamship lines, railroads, intermodal industry (eModal & UIIA) and other off dock facilities for availability, appointments, and finding problems.
• Communicate in a timely manner to internal departments and customers regarding the status of containers, appointments, marine and rail related challenges, detected vessel arrival changes, traffic related impacts and other difficulties.
• Prepare, maintain, and disseminate to subscribing departments a daily dispatch report, which summarizes container status: active dispatch appointments, released and available, “needs attention or action” to become available for appointments.
• Coordinate with Warehouses, Surface Transportation, Customs Brokerage, and International Transportation departments to establish planning and priority for dispatch of available containers to manage upcoming production plans.
• Communicate with customers, sales, and other departments to assemble information necessary to assure that incoming and outgoing shipments are dispatched in a timely and properly documented manner.
• Assure that all shipments are accurately documented and signed for, research cargo status, container release, and location status via phone and e-mail.
• Obtain necessary permits for trips that require them.
• Update company and other appropriate electronic records on a timely and accurate basis.
• Handle routine CFS, DOT, Vendor, and Dispatch documentation production and flow processes.
• Develop from available resources rate quotes for drayage services as requested.
• Input shipment information into company computer.
• Maintain information in the strictest of confidence.
• Support and actively comply with the security duties and responsibilities described in the C-TPAT Security Program document which was received and signed for upon hire.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills, or ability required for this position)

• High school diploma or equivalent.
• Keyboarding proficiency using both hands and all fingers accurately.
• Minimum two years’ experience dispatching in a truck/intermodal environment.   
• Must have working proficiency of Customs and Border Protection, Federal Motor Carrier Safety Administration, and State of Alaska regulations as they pertain to dispatching and carrier compliance.
• Must be customer service focused.
• Proficient in the use of computer programs such as Word, Excel, Outlook.
• Good working competency with chassis provider websites, terminal websites, ocean carrier websites, eModal, and/or UIIA is preferred.
• Excellent organizational skills for prioritizing workloads and maintaining proper documentation.
• Must be able to work independently.
• Requires a high level of attention to detail and data entry accuracy.
• Must support teamwork by participating, cooperating, and communicating with co-workers, Independent Contractors, drivers, customers, and terminal/outside warehouse personnel.
• Must be able to effectively communicate with customers and co-workers by providing accurate, courteous, and timely responses to questions or concerns.

Competencies:

• Analytical
• Energy/Drive
• Knowledgeable
• Oral/Written Communication
• Health, Safety, Security, & Environment (HSSE)

• Conceptual Ability
• Team Player
• Time Management
• Punctual and Reliable
• Personal Accountability

• Interpersonal Skills
• Conflict Management
• Professionalism
• Qualitative
• Quantitative

Supervisory Responsibility:

This position does not have supervisory oversight.

Expected Hours of Work:

Associate must work a minimum of thirty (30) hours each week to maintain full-time status for benefits purposes, however the expectations of the position will require an average of forty (40) hours with overtime required as scheduled.

Travel Requirements: 

None

Work Environment:

Normal office environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Must operate normal office equipment such as a phone, computer, fax machine, and copy machine. Prolonged periods sitting at a desk and working on a computer. 

Benefits:We offer a comprehensive and competitive compensation and benefits package, including: 

• A choice of medical plans with FSA and HSA options 
• Dental Insurance 
• Vision Insurance 
• Company-paid Life and Disability Insurance 
• 401(k) Plan with Company Match 
• Paid Time Off (PTO) and Company Holidays 
• Employee Assistance Program 
• Company Health & Wellness Program 
• Discounts with Preferred Vendors 
 
 
At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. 

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

Visit us at: www.OdysseyLogistics.com/careers