What are the responsibilities and job description for the Customer Service Representative position at Olshan Foundation Solutions?
We are looking for a Customer Service Representative to join our Olshan Family! You will be the first point of contact for our customers in our busy office. Your responsibility is to secure appointments and perform administrative functions to drive our company's success!
Olshan Foundation Solutions has been helping families live better since 1933! We are the premier Foundation Repair experts and enjoy helping families with their home foundation repair needs. We have multiple locations in the heart of the U.S. and have a strong company culture based on dedication, family, integrity, and continuous improvement.
What's it like working at Olshan?
Our office is cozy and welcoming. We are in the construction industry and with the exception of our administrative staff, most of our team members work in the field. You will be an important team member working closely with the Office Manager in our fast-paced environment helping our office succeed!
Benefits:
- Career development and advancement opportunities
- Paid time off (vacation, sick time and holidays)
- Medical, dental, vision, life insurance & 401k
- Tuition reimbursement
- Casual dress code (you can wear jeans to work)
Responsibilities:
- Answer and screen incoming phone calls
- Schedule service appointments
- Create and update records ensuring the accuracy and validity of information
- Maintain up-to-date knowledge of services
- Perform other clerical duties such as filing and faxing
Requirements:
- Proven experience as an office assistant, receptionist, dispatcher or another relevant administrative role
- Comfortable with multi-tasking and a fast-paced environment is a MUST
- Customer service oriented
- Working knowledge of office equipment
- Proficiency in MS Office
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Analytical abilities and aptitude in problem-solving
- Must pass a pre-employment drug test and background check
Experience and License Requirements
- Prior office assistant, dispatcher or relevant administrative role
- Customer Service
- MS Office
- Excellent written and verbal communication
