What are the responsibilities and job description for the Desktop Support Specialist position at Oloop Technology Solutions?
Job Title : Desktop Support Analyst
Location: Onsite – Niskayuna, NY, 12309
Duration : Possible 3 Month CTH
Job Description:
3-5 years of experience
Beginner knowledge on Active Directory, Group Policy·
Hands on experience for Windows, & iOS Corporate Devices·
Coordinate with multiple teams for resolving incident and executing change tickets·
Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)·
Strong troubleshooting skills for Desktop, Laptops & Peripheral devices
Must Have Skills
3 years of hands-on experience, managing below technologies·
Microsoft Desktop Family Operating System (Win 7/10)·
Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO·
Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections·
Good to Have Skills
Very good verbal and written English communication and presentation skills·
Effective time management, team handling and organizational skills·
Client interaction and escalation management
