Clinical Informaticist II

1.0 FTE - Day Shift **This is a hybrid position**

Starting Pay - $36.06 to $45.07 (based on experience)

Offers for external candidates are generally made between the minimum and midpoint of the range, based on experience.

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Dental Insurance  
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications:

• One or more of the following required:
• Clinical certification or licensure (MA, LPN, etc.)
• Bachelor’s degree in Health or IT-related field
• Five years of work experience directly related to clinical system build, design, maintenance, and troubleshooting
• EpicCare Ambulatory certification strongly preferred; other clinical Epic certifications may be considered depending on experience
• EpicCare Ambulatory certification must be obtained within four months of hire if not already held
• Five years of work experience in a healthcare environment preferred
• Working knowledge of clinical workflows and healthcare operations
• Working knowledge of data analytics and reporting

Knowledge, Abilities, Skills Required

• Ability to work within a team environment as well as independently with minimal supervision
• Ability to prioritize workload
• Strong customer service skills used in assisting coworkers, end users, and vendors – pleasant, professional, "customer" oriented
• Excellent written and verbal communication skills
• Working knowledge of clinical applications
• Detail oriented and highly analytical
• Personal leadership skills and accountability
• Excellent computer skills
• Ability to document standing operating procedures and technical guidelines
• Ability to analyze problems and develop realistic and effective solutions
• Ability to participate as a project team member in an efficient and effective manner
• Ability to explain complex technical concepts to non-technical audience
• Ability to handle high volumes of work in a fast-paced environment

Job Responsibilities:

• Acquires and maintains in-depth working "user" knowledge of the system.
• Acquires and maintains in-depth knowledge of operational workflows and processes.
• Promotes data integrity, security, privacy, confidentiality, access, and exchange of health data for all users of health information.
• Reviews new system products, modules, and functionality, and becomes familiar with program applications.
• Based on knowledge of EHR systems and input from end users, makes recommendations for application enhancements.
• Provides onsite and remote end-user support to clinical staff, managers, and the organization as needed during new implementations and regularly during typical usage.
• Maintains and modifies options within the system, such as content and layout, system profiles, data tables, system settings, and parameters. Components will vary by system.
• Assists with issue resolution, working with end users, OMC's Information Technology (IT) department, and the vendor team(s).
• Submits service requests to the vendor as necessary, tracks status regularly, and escalates status when necessary.
• Maintains communication with vendor, user groups, department managers, subject matter experts, super users, and other stakeholders as appropriate.
• Assists clinical staff with the interpretation of data provided by the system.
• Leads the creation of standard practices for the input and maintenance of all related information ensuring data accuracy and procedural compliance for assigned application(s).
• Facilitates meetings with clinical staff and stakeholders to outline workflow and processes to determine which upgrade options and features to implement and for planning, developing and implementing enhancements.
• Conducts and leads periodic audits to monitor compliance to established procedures.
• Assists in oversight of new projects, system upgrades, and other system changes as necessary or regulated.
• Assists with the development and maintenance of training materials.
• Assists with training new users of the system and all users in times of upgrades and with the introduction of new functionality.
• Reviews new/existing technology for efficiency gains with EHR usage.
• Other duties as assigned.

Salary : $36 - $45