Admissions Counselor, Graduate & Continuing Studies

Position Summary

As a Christian university, Olivet Nazarene University exists to provide an education with a Christian purpose. We value diversity as a means to enrich and deepen the educational experience, both inside and outside the classroom and online. We are committed to recruit and retain mission-aligned faculty and staff from diverse backgrounds. We strive to be a more inclusive community as we seek to understand and celebrate our unique experiences and perspectives.

The Admissions Counselor serves as a primary ambassador for the University's Graduate and Continuing Studies programs by guiding prospective students through every stage of the enrollment journey. This position is responsible for developing relationships with prospective students, converting inquiries into enrolled students, and supporting the University's strategic enrollment goals in a Christ-centered environment.

Essential Duties and Responsibilities

GENERAL DUTIES:

• Demonstrate strong verbal, written, and telephone communication skills while representing the University professionally in all interactions with prospective students, applicants, partners, and internal stakeholders.
• Communicate the mission, vision, and values of Olivet Nazarene University to prospective students.
• Provide exceptional admissions counseling and customer service through phone, email, text, virtual meetings, and in-person interactions while delivering a positive and responsive prospective student experience.
• Build meaningful relationships with prospective students and guide them through the admissions process from inquiry to enrollment while removing barriers and providing personalized support.
• Maintain accurate recruitment and enrollment data within university systems and ensure timely follow-up with prospective students.
• Demonstrate flexibility by adapting to changing enrollment priorities while providing exceptional service to graduate and online student populations.
• Participate in recruitment events, information sessions, virtual presentations, and partnership activities as assigned.
• Meet and consistently exceed individual enrollment goals, conversion benchmarks, and key performance indicators through proactive recruitment strategies and effective student engagement.
• Collaborate with Online Advising, Academic Departments, Financial Aid, and Enrollment Management to provide a seamless student enrollment experience.
• Contribute to year-over-year Graduate and Continuing Studies enrollment growth through strategic outreach, lead cultivation, and relationship management.
• Maintain consistent communication with prospective students through multiple communication channels, ensuring timely responses and a high level of customer satisfaction.
• Support strategic enrollment initiatives and perform other duties and special projects as assigned by the Director of Recruitment and/or Executive Director of Enrollment Management.

• Exhibit exceptional organizational skills while managing multiple priorities and deadlines.
• Handle confidential student and institutional information with professionalism and discretion.
• Demonstrate proficiency in Microsoft Office, CRM platforms, student information systems, and other university software applications.
• Provide exceptional customer service while demonstrating initiative, professionalism, and sound judgment.
• Maintain the flexibility to work occasional evenings and weekends to support recruitment events and enrollment activities.
• Work independently while contributing collaboratively to departmental and institutional enrollment goals.
• Analyze recruitment activity and enrollment data to prioritize follow-up efforts and improve conversion outcomes.
• Demonstrate resilience and persistence in achieving recruitment and enrollment objectives while maintaining a positive, student-focused approach.
• Exhibit ONU's "Ideal Team Player" characteristics by being Hungry, Humble, and Smart while contributing to a collaborative work environment.

Knowledge, Skills and Abilities Required

• Commitment to the mission, faith, and lifestyle expectations of Olivet Nazarene University. ONU Statement of Mission, Faith, and Lifestyle Covenant.
• Excellent interpersonal, presentation, and relationship-building skills.
• Strong written and verbal communication abilities.
• Exceptional customer service and student-centered mindset.
• Strong organizational, project management, and time management skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office Suite, CRM platforms, and student information systems.
• Ability to collaborate effectively across departments and with external educational partners.

Additional Information

Olivet Nazarene University offers:

• Comprehensive medical, vision, and dental insurance.
• Employer retirement contribution begins on first day of full-time employment and is 100 percent vested at that time.
• Additional auxiliary coverage such as life insurance, disability insurance and AD&D insurance.
• Generous paid time off, including vacation, sick, personal, and bereavement leave and 18 days for the observance of holidays.
• Tuition remission granted to employee, spouse, and dependent children for education within Olivet’s distinguished academic programs.
• Access to an active campus life with a top-notch fitness center, enriching musical performances, competitive athletic competitions, and introduction to the sciences at our Stickler Planetarium.