Director, Operations- Americas

Position Summary

The Director of Operations ensures the safe and efficient delivery of quality product to internal and external customers. The Director of Operations manages site - level manufacturing, engineering, maintenance, warehousing , and other functions as required . The individual sets targets for key performance indicators, monitors performance, and drives improvements in Safety, Quality, Delivery, Cost, Growth and Morale contributing to long-term sustainable scorecard results . The individual also manages stretch assignments to support the business as communicated by the VP of Global Operations.

Primary Responsibilities / Essential Functions

Safety

• Maintain and improve a safety culture that provides a low - risk work environment and the employee commitment to behave in a safe manner at all times .
• Ensure that all environmental, OSHA, and local regulatory requirements are met for training, documentation and reporting.
  
  

Quality

• Develop programs to d eliver six sigma levels of quality to internal and external customers. Drive the company’s quality standards to comply with cGMP and ISO 13485.
• Reduce patient safety risk through supporting the development and use of FMEAs and control plans.
• Support response to customer complaints through the company’s CAPA procedure. Contain potential problems, investigate causes, implement solutions and prevent the problem from recurring.
• Visit customers or host visits as necessary to create and maintain relationships.
  
  

Delivery

• Support development and management of the Integrated Business Planning (IBP) process in partnership with the planning, procurement, commercial , and finance teams .
• Meet or exceed lead time and On-Time-In-Full (OTIF) goals.
• Balance the need to reduce inventories, meet customer promises, and optimize the productivity of the operation.
• Support commercial team through product managers in developing capabilities and capacity necessary to grow the business.
  
  

Productivity

• Lead lean sigma initiatives to deliver continuous improvement in manufacturing KPIs . Audit compliance to the system s and monito r results.
• Recommend and prioritize capital projects that will drive improvements and sustainable score card results.
• Incorporate digital technologies to deliver breakthrough and / or sustainable results.
  
  

Morale / Leadership

• Model the company values and design the organization to create a culture of customer focus, continuous improvement, thinking clearly, include & empower, and winning as a team.
• Coordinate routine employee updates on site level performance and key projects
• Develop the workforce’s technical, and communication skills to ensure operational performance can be sustained over time and disruptions to customer needs are prevented.
• Ensure the consistent and thoughtful application of company policies and programs by working closely with Human Resources.
  
  

Management

• Work with the g lobal o perations team to set and communicate operating strategy.
• Prepare thoughtful operational plans, key performance indicator (KPI) targets, and budgets.
• Work with the finance team to deliver improvements in operating profit and cash flow.
• Manage stretch assignments based on agreed upon priorities with the VP of Global Operations.
• Support s trategic planning and execution to enhance profitability, productivity , and efficiency for the site(s).
• Interact regularly with site-level and global operations leadership teams.
• Continually investigate and introduce process improvement measures .
  
  

Education:

Basic Qualifications

• B.S. in Engineering, Technical, Business or closely related field .
  
  

Experience:

• 10 years of manufacturing leadership experience with multi-site responsibility
  
  

Other Requirements:

• Strong speaking and writing skills.
• Knowledge of lean sigma and history of optimizing manufacturing processes.
• Demonstrated ability to cultivate a continuous improvement culture.
• Personality traits – self-starter, results oriented, initiative, sense of urgency, good communications skills, and ability to work with details . Possesses strong tendencies to work in partnership with both colleagues and customers.
  
  

Education:

Preferred Qualifications

• MBA or ad vanced technical degree preferred
  
  

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 10lbs.
  
  

Special Requirements

• 30% or more travel as required
• Ability to travel (US and internationally)
• Ability to work evenings and/or weekends