Roastery Manager

Job Title: Coffee Shop Manager 

Department: Operations -Social Enterprise 

Classification: Full-Time/Exempt 

Reports To: Director of Social Enterprises

Direct Reports: Roastery Employees 

Effective Date: March 30, 2026

Position Summary

The Roastery Manager contributes to The Roastery’s success by assisting the Director of Operations in executing the day-to-day store operations. This position will be responsible to maintain the Mission and Core Values of Oliver Gospel through the experience at The Roastery Social Enterprise. 

Position Qualifications

For Employment with Oliver Gospel

A born-again believer in Jesus Christ 

Affirms without reservation Oliver Gospel’s Statement of Faith 

Fully supports Oliver Gospel’s Mission and Vision Statements 

Ability and desire to work in harmony with other Oliver Gospel employees 

Be on time and ready to work at the assigned work location on every scheduled day of work 

Due to sensitivity for potential impact upon Oliver Gospel’s Recovery Residents, the use of tobacco 

and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event 

Valid South Carolina driver’s license 

For the Coffee Shop Manager 

High School Diploma 

Experience as a barista 

Store management 

Excellent customer service skills 

Ability to supervise and lead a team 

Ability to interact well with individuals facing homelessness, addiction, or hardship 

Ability to engage the giving community to establish and sustain meaningful partnerships 

Ability to work independently while staying aligned with the priorities of the Director of Social Enterprises 

ServSafe Food Manager Certification 

Working knowledge of PC-based software and office and point of sales equipment (Sqaure, Wix, Shippo) 

Position Responsibilities

Manage and oversee the day-to-day operations 

Deliver exceptional service, maximize customer satisfaction, and lead in customer retention 

Respond efficiently and accurately to customer complaints 

Organize and supervise shifts 

In collaboration with the Training & Development Specialist, train new and current employees on proper customer service practices 

Nurture a positive working environment 

Demonstrate ownership and lead employees by example in operating out of Oliver Gospel’s Core Values & Mission 

Regularly review product quality 

Appraise staff performance and provide feedback to improve productivity 

Estimate consumption, forecast needs and maintain inventory 

Manage costs and minimize waste

Ensure compliance with DHEC sanitation and food safety regulations 

Manage The Roastery’s public image and suggest ways to improve it 

Create the yearly drink calendar connecting with the communications Team on implementation 

Compile, evaluate, and submit required reports on donations, inventory, sales, and staffing 

Recommend ways to reach a broader audience (e.g. discounts and social media ads) 

Implement innovative strategies to improve productivity and sales 

Maintains professional and technical knowledge by tracking emerging trends in the coffee industry. 

Perform other duties as assigned 

Core Competencies

Highly driven to succeed 

Excellent customer service skills 

Excellent attention to detail 

Strong relational, organizational, and communication skills 

Ability to establish and maintain appropriate working boundaries and relationships 

Ability to maintain a professional demeanor and positive attitude 

Ability to be respectful of store staff, volunteers, donors, and customers 

Ability to operate a computer, point of sale devices, and other store equipment 

Ability to use sound judgment in decision making 

Ability to perform all duties with integrity, credibility, and excellence 

Ability to honor confidence and keep confidential information 

Modelling a servant attitude 

Mental and Physical Demands

Ability to work in a changing, growth-oriented environment 

Ability to concentrate and apply mental processes 

Ability to work with disruptions, critical issues and emotional individuals 

Ability to participate in travel experiences 

Ability to stand and move around the store for long periods of time 

Ability to move about inside the facility to engage others 

Ability to frequently squat, bend, reach upward and outward to handle merchandise 

Ability to frequently lift, carry, push and/or pull items weighing up to 50 pounds 

Ability to engage in limited exposure to health-related issues including colds, viruses, etc.