Medical Accounts Receivable & Patient Collections Specialist

Job Summary
We are seeking a dynamic and detail-oriented Medical Accounts Receivable & Patient Collections Specialist to join our healthcare team. In this vital role, you will be responsible for managing the full cycle of medical billing and collections, ensuring accurate claims submission, timely follow-up on outstanding balances, and effective communication with patients and insurance providers. Your expertise will help optimize revenue flow, improve patient satisfaction, and maintain compliance with healthcare regulations. This position offers an exciting opportunity to contribute to a collaborative environment dedicated to delivering exceptional healthcare services.

Responsibilities

• Review and manage outstanding patient accounts receivable balances.
• Contact patients regarding unpaid copays, deductibles, coinsurance, and self-pay balances.
• Establish and monitor patient payment arrangements according to practice policies.
• Follow up on unpaid, denied, rejected, and underpaid insurance claims.
• Review aging reports and prioritize overdue balances.
• Research insurance eligibility, benefits, and payment discrepancies.
• Identify claims requiring corrections, appeals, or resubmissions.
• Contact insurance companies to resolve outstanding claims and reimbursement issues.
• Maintain accurate documentation of collection efforts, payment arrangements, and account activity.
• Assist with processing patient payments and reconciling outstanding balances.
• Identify opportunities to improve collection processes and reduce aging accounts.
• Provide weekly reports on outstanding balances, collections, and account resolution progress.
• Maintain patient confidentiality and comply with HIPAA and applicable medical debt collection requirements.

Qualifications

• Minimum 2 years of medical accounts receivable, medical billing, or patient collections experience preferred.
• Experience working with insurance companies and resolving denied or unpaid claims.
• Knowledge of medical billing procedures, EOBs, ERAs, and insurance reimbursement.
• Familiarity with Medicare, Medicaid, Blue Cross Blue Shield, Cigna, UnitedHealthcare/Optum, and other commercial payers.
• Experience with electronic health record and practice management systems.
• Strong organizational, problem-solving, and communication skills.
• Ability to handle sensitive financial conversations with patients professionally.
• Ability to work independently and manage multiple accounts.
• Experience with behavioral health or psychiatric medical billing is a plus.
• Experience with ICANotes is a plus.

Join us in making a difference by ensuring smooth financial operations while providing compassionate support to our patients!

Application Question(s):

• How many years of medical accounts receivable or patient collections experience do you have?
• Have you personally handled patient collection calls for copays, deductibles, and unpaid balances?
• Have you worked with behavioral health billing or ICANotes?
• Are you available to work in person in Olive Branch, Mississippi?
• Are you experienced in resolving insurance denials and aged claims?

Work Location: In person