What are the responsibilities and job description for the Care Operations Manager position at Olive Branch Home Care?
Company Description
Olive Branch Home Care is dedicated to delivering exceptional and compassionate care services that prioritize the dignity and well-being of individuals in their homes. With a foundation built on integrity, active listening, and respect for the value of life, we strive to make meaningful connections and provide personalized care. Guided by our mission to enhance lives, we seek team members who share our commitment to empathy and excellence. 🌿
Role Description
This is a full-time, hybrid role based in Auburn, NY with flexibility for remote work. As a Care Operations Manager, you will oversee and coordinate daily operations for home care services, ensuring high-quality client experiences and compliance with care standards. Responsibilities include managing caregivers, monitoring performance metrics, liaising with clients and families, and ensuring adherence to regulatory requirements. You will also play a key role in driving operational efficiency, resolving issues, and fostering a positive workplace culture.
Qualifications
- Operational and leadership skills, including team management, scheduling, and performance oversight
- Experience in service quality control, client relationship management, and compliance monitoring
- Strong communication and interpersonal skills for engaging with clients, families, and staff
- Critical thinking and problem-solving skills for addressing challenges and improving services
- Proficiency with administrative tools, reporting, and technology used in care operations
- Familiarity with home healthcare regulations and best practices is a plus
- Bachelor’s degree in Healthcare Administration, Business, or a related field preferred; equivalent experience considered