What are the responsibilities and job description for the Computer Support Technician position at Olgoonik?
Olgoonik is a strong family of professional contracting companies established to create benefits for our Alaska Native shareholders and fueled by the belief that to do so our operations must remain of the highest quality, our employees qualified and principled, and our commitment to safety and every client's mission unconditional.
From our roots in Alaska's Arctic to our operations in South America, Europe, Asia, Africa and the Middle East, our experienced and dependable workforce consistently delivers results through a sharp combination of innovation and practicality.
Overview:
The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Primary Responsibilities:- Serve as site lead for the location, ensuring quality services are provided and establish and maintain a positive customer service capability within the MPF.
- Serve as the Functional System Administrator (FSA).
- Perform duties IAW In accordance with AFI 17-130, Air Force Cybersecurity Program Management.
- Maintain the computers and peripherals listed within the automated data processing equipment (ADPE) account and report software problems to local COMM's Squadron.
- Process hardware or software procedural enhancements and manage computer systems security programs. Note: The Contractor is not the custodian for the ADPE account.
- Manage computer system and all associated security programs, ensuring operability, and security compliance.
- Configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, / server requests, maintain user network/email accounts, build user accounts, process AFCERT updates and perform PC virus detection and eradication.
- Manage integration of new systems aligned with military system integration.
- Manage and maintain the Computer Security (COMPUSEC) Program, Cyberspace Defense Analysis (CDA) Operations and Notice and Consent Process (N&C), and TEMPEST Program.
- Perform all COMPUSEC subtasks
- Collect and disseminate information (distribute mail/messages) for internal/external review, process communication and distribution, and maintain suspense file.
- Answer inquiry or research answer to inquiry and provide response or referral.
- Serve as the Publication and File Manager, maintaining publication files and the file system. Review Appointment to and Assumption of Command administrative orders and obtain MPF/CC coordination on all G- series orders pertaining to appointment/assumption of command.
- Submit trouble tickets to Comm's for issues outside of the FSA capability. Responsibilities are provided to the following Sections in the FSS: Military Personnel Section, Civilian Personnel Section, Education Section, Airman and Family Readiness Section, and Manpower Section; Submit and monitor tickets for NIPR/SIPR using IAO Express, Remedy, and CIPS or like systems; assist with service request via vESD or like systems. (Work stoppage 24 hours acceptance/acknowledgment; all other within 3 business days of receipt. Maintain status on tracker).
- Tempest validates required documents and submit through CIPS or like systems.
There are no supervisory responsibilities.
Education and/or Experience:- Have a minimum of two (2) years' experience with managing cybersecurity functions.
- Have a minimum of three (3) years' experience with computer systems installation, management, hardware, and software troubleshooting.
- Be a US Citizen.
- Have one (1) year experience with SharePoint page creation and maintenance.
Have A Certifications.
Security Clearance:SECRET Level Required
- Must have a current United States Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation.
- Must be a U.S. Citizen.
- Must be able to maintain a U.S. Government SECRET clearance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:N/A
Work Environment:General office environment.
Additional Details:- Subsidiary: Olgoonik Innovations, LLC
- FLSA: Non-Exempt
- Requisition Nbr: 2013717
Olgoonik is an equal opportunity employer in all aspects of employment to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, disability, genetic information, or veteran status. As an Alaska Native Corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.
