What are the responsibilities and job description for the Settlement Specialist position at Ole Mexican Foods Inc?
At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences.
BASIC FUNCTION: Responsible for daily administration of the office.
PERFORMANCE ACCOUNTABILITIES:
- Receiving the customers, clients, visitors in a polite and pleasant way with a good smile and assisting them.
- Answering the phone calls made and redirecting them to the concerned people effectively.
- Coordinating communication between employees of different departments.
- Mailing letters and other documents, messages to the necessary people.
- Recording complaints, problems, queries and providing suitable answers and assistance for the same.
- Receive phone and fax orders.
- Prepare and process shipping orders.
- Data Entry of orders, invoices, and Bill of Landing.
- Maintaining the records of entry and exit details.
- Collecting cash and making deposits.
- Coordinating the appointments and consultation time of the clients with the management and other employees of the organization.
- Providing excellent customer service with good satisfaction.
- Other duties as assigned by supervisor and/or division manager.
Experience:
- Administrative experience: 1 year (Preferred)
Education and Qualifications:
- High school or equivalent
- Bachelor’s or associate degree and/or equivalent degree in any subject or field preferred. Relevant experience and training in front office administration is preferred.
Skills:
- Proficiency in Microsoft Office required (Access, Word, Excel, and Outlook)
- Customer Service oriented, Data Entry.
- Ability to work in a high-energy team environment.
- Detailed oriented, Ability to multi-task.
- Strong written and verbal communication skills.
- Bilingual in Spanish and English is a plus.
- Strong communication, importantly oral and presentation skills are required.
- Good quantitative and aptitude knowledge.
- Proficiency in using computers and telephone.
- Must possess customer service relations and coordination skills.
- Must be pro-active in approach.
- Bilingual (Spanish) preferable.
Benefits:
- Opportunity for growth
- Competitive Pay
- PTO/Vacation
- 401(k)
- Health insurance
- Dental Insurance
- Vision Insurance
- Life insurance
Schedule:
- 8-hour shift
Job Type:
Full-time