What are the responsibilities and job description for the Dispatcher position at Ole & Lena's Garage Door Service?
Skills and Qualifications
The Dispatcher is a key operations team member responsible for coordinating, approving, and managing the daily technician schedule. This role ensures efficient routing, appropriate prioritization of work, and constant communication between field staff, customers, and internal departments. The Dispatcher also acts as the primary point of contact for incoming calls, emails, and texts, maintaining a high level of responsiveness and customer service.
Looking for strong communicator, with good memory and ability to retain information specific to companies operating rhythm and expand on that knowledge over time.
Need Technical Skills In:
FieldPulse or similar system, this is ERP tied to inventory, financials, etc (Preferred)
Microsoft Office - Outlook, Excel (Required)
They also use a few websites that are intake and form based, they will need to be adept in learning new systems and adjusting to change as the team moves towards updating systems and refining processes.
Day to Day Responsibilities
Develop and publish the daily dispatch schedule based on job priority, technician availability, and skillsets.
Approve and adjust unscheduled and emergency service calls, SMA appointments, and project work.
Resolve scheduling conflicts through collaboration whenever possible or by directive when needed.
Serve as the primary responder to all incoming communications (phone, text, email).
Maintain ongoing communication with field staff to monitor job progress and adjust schedules as necessary.
Oversee vehicle maintenance coordination and ensure technicians adhere to fleet upkeep protocols.
Maintain accurate customer records, technician capabilities, and scheduling tools.
Level of Experience
High School diploma, or GED
1-3 Years of Dispatch, or related functions within similar trades environment
Salary Range
$22.00-$25.00 / Hour
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Any performance-based incentives or bonuses?
Yes- Overtime is Available and Spiffs/Incentives for Working and Responding via On-Call for Emergency Responses provides additional compensation
Are there any specific working hours, days or flexibility requirements?
7:30AM to 4:30PM CST
Monday to Friday
First 90 Days in Office w/goal to make this individual remote/hybrid as soon as they've mastered onboarding, systems, efficiencies etc.
Salary : $22 - $25