Case Manager, ECM Napa

POSITION TITLE: 

Behavioral Health Case Manager – Enhanced Care Management (ECM)  

DEPARTMENT: 

ECM 

REPORTS TO TITLE: 

BH Manager, Enhanced Care Management (ECM) or BH Manager, Adult SUD Programs  

LOCATION: 

North Napa, CA 

PAY: 

$29.11 to $35.58/hr, depending on years of case manager experience 

HOURS: 

Monday to Friday, 8am to 5pm 

DLSE/FLSA STATUS: () 

____Exempt/Salaried position 

Nonexempt/Hourly position 

SUPERVISORY RESPONSIBILITIES (does this position have direct reports): 

YES 

NO 

EMPLOYEE NAME: 

JOB SUMMARY/OVERVIEW: Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of eligible members with complex medical and social needs. ECM uses a comprehensive care management model that is community based, interdisciplinary, high touch and person centered. The Behavioral Health Case Manager ECM: provides case management and coordination of services to target populations. The case manager is a part of a collaborative team working to provide stability and resources to individuals living with a variety of complex physical and mental health circumstances. The case manager facilitates communication between the patient and their care team across departments and outside agencies.  

1. Education: 

• High school graduate or equivalent required.
•  Bachelor’s degree in related field preferred.
• Bachelors in social work or another related field preferred.

1. Experience/Lived Experience: 

• Experience providing direct services to patients as a case manager or other member of the health care team preferred. 
• Experience working in a social service, health related organization or medical office/clinic. 
• Experience working with co-occurring disorders preferred.

1. Special Skills/Training: 

• Strong interpersonal and customer service skills required; ability to manage difficult and emotional patient situations. 
• Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources. 
• Strong collaborative skills: ability to engage members of the care team, other disciplines, leadership, and external community partners effectively and appropriately. 
• Must have initiative, strong analytical and problem-solving skills.
• Strong verbal and written communication skills required.
• Bilingual (English/Spanish) preferred.
• BLS Certification Required. 
• Drivers License Required.

1. 

Provide care coordination to clients with multiple medical needs and/or those determined to be at high risk for complication 

2. 

Provides consistent encouragement, hope, and non-judgmental support to patients with various challenging circumstances. 

3. 

Motivates ECM Members to be active and engaged participants in their health and overall wellbeing. 

4. 

Maintains a caseload of approximately 35-40 ECM Members 

5. 

Maintains updated ECM Member status and uploads Releases of Information, and Care Plans onto Point Click Care.  

6. 

Develops a care plan and works with the ECM Member to formulate and execute realistic, time specific and measurable goals. 

7. 

Comply with all Enhanced Care Management operating procedures and reporting requirements. 

8. 

Assists ECM Members in utilizing community services, including scheduling appointments with social services agencies, and assisting with completion of applications for programs for which they may be eligible. 

9. 

Identifies and addresses social determinants of health. Develops relationships with local community organizations to implement interventions that address social determinants of health 

10. 

Experience working successfully with issues of substance use, mental health, criminal background, and other potential barriers to economic self-sufficiency. 

11. 

Accompanies ECM Members to medical and other service-related appointments when necessary. 

12. 

Maintain clerical duties: medical record documentation, patient tracking forms and data collection. 

13. 

Work with all members of the care team and other departmental staff to expedite proactive solutions to issues, serving as primary patient contact for issues concerning care access and service. 

14. 

Participates in staff meetings. Assists with coordination of care offering input on patient progress. 

15. 

Collaborates with ECM team and CommuniCare OLE staff including nursing, medical, dental, behavioral health, and care coordination to ensure the full spectrum of ECM services and benefits are implemented 

16. 

Performs other duties as assigned.