What are the responsibilities and job description for the Automotive Service Advisor position at Ole Ben Franklin Motors?
Ole Ben Franklin Mitsubishi is looking to add an experienced Service Writer to our team. We are looking for someone who is results driven, hard working, and customer focused with a desire to learn and grow.
Responsibilities include the following.
- Work with customer and technician to identify required maintenance and repairs.
- Advise customers on necessary/suggested services.
- Offer additional services and repairs/advice to customers.
- Estimates and quotes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedule appointments with customer.
- Keep clients updated on status of repairs and parts availability.
- Manage workflow within the shop.
- Submit repair estimates to extended warranty and insurance companies.
Knowledge of Dealertrack and XTime extremely helpful, but not required.
Full benefits package available with competitive pay plan. Immediate openings available.
Job Type: Full-time