Front Desk Agent

The Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return
• Check the guest in and out in an efficient manner
• Anticipate the gusts needs and exceeds their expectations
• Proper cash and credit card handling
• Communicate effectively with guests
• Respond to guest inquiries and complaints in person and via telephone
• Effectively operate the hotel computer systems
• Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings
• Monitor room availability, selling strategies, discounts and frequent guest program benefits
• Communicate and coordinate work orders
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieve messages from voice mail and forwards to appropriate personnel.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or general education degree (GED)
• Ability to prioritize and multi-task in high-pressure situations
• Three years Marriott/Fosse, Hilton, or high-end hotel brand experience preferred

Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Bi-lingual in Mandarin preferred.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Proficient in Microsoft Office Suite.